Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adianez Herrera

North Bergen,NJ

Summary

Dynamic professional with expertise in customer service and expert parts knowledge, honed at Oreilly Auto Parts. Proven track record in enhancing customer experiences and optimizing inventory processes. Fluent in Spanish, adept at problem-solving, and skilled in upselling strategies, driving sales and customer satisfaction. Successfully increased repeat business by fostering trust-based relationships.

Overview

3
3
years of professional experience

Work History

Parts Specialist

Oreilly Auto Pats
09.2024 - 09.2025
  • Assisted in managing inventory levels and ensuring accurate stock availability.
  • Supported parts identification through detailed catalogs and system searches.
  • Gained proficiency in using point-of-sale (POS) systems for customer transactions.
  • Collaborated with team members to maintain organized storage areas for parts and supplies.
  • Provided product knowledge assistance to customers, enhancing their purchasing experience.
  • Contributed to team efforts in optimizing workflow processes within the parts department.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.

Sales Representative

Metro by T-Mobile
04.2025 - 08.2025
  • Engaged customers to identify needs and recommend appropriate products.
  • Developed product knowledge to provide accurate information and assistance.
  • Maintained organized displays to enhance customer experience and drive sales.
  • Assisted in processing sales transactions efficiently and accurately.
  • Collaborated with team members to achieve sales goals and improve customer satisfaction.
  • Provided feedback on customer trends to support marketing initiatives.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Waitress Trainee

Bonchon
02.2024 - 08.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted in food and beverage preparation, ensuring quality and presentation standards.
  • Managed multiple tables efficiently, prioritizing guest needs and requests.
  • Collaborated with kitchen staff to facilitate timely order fulfillment.
  • Handled cash transactions accurately, processing payments with attention to detail.
  • Adapted quickly to changing menus and special requests from guests.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.

Food and Beverage Cashier

Juns Macaroon and Gelato
12.2022 - 01.2024
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of food service area to enhance customer experience.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in inventory management through regular stock checks and replenishment of supplies.
  • Promoted daily specials and upsold additional items to increase revenue potential.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.

Education

High School Diploma -

IPU Olga Alonso
Fomento, SC
06-2019

Skills

  • Vehicle diagnostics
  • Product presentation
  • Supplier negotiations
  • Warranty administration
  • Expert parts knowledge
  • Automotive systems
  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Spanish translation
  • Customer support
  • Product knowledge
  • Upselling strategies

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Metro by T-Mobile
04.2025 - 08.2025

Parts Specialist

Oreilly Auto Pats
09.2024 - 09.2025

Waitress Trainee

Bonchon
02.2024 - 08.2024

Food and Beverage Cashier

Juns Macaroon and Gelato
12.2022 - 01.2024

High School Diploma -

IPU Olga Alonso

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Adianez Herrera