Adidas M Randle
Chicago,Illinois
Summary
Seasoned Human Resources Administrator with strong background in employee relations, benefits administration, and recruitment. Able to develop and implement HR strategies aligning with organizational goals. Strengths include communication skills, problem-solving ability, and leadership qualities. Contributed significantly to enhancing company culture and improving employee satisfaction in previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Workday Consultant
CDW
Chicago, IL
06.2024 - Current
- Provided guidance on best practices for designing custom objects in Workday HCM.
- Provided technical support to customers regarding their issues with the system.
- Collaborated with other team members in order to ensure successful completion of tasks.
- Participated in design reviews, code reviews and performance tuning activities.
- Monitored production environment for any unexpected behavior or performance degradation.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Trained new staff on customer service processes, product knowledge, and company policies.
- Handled customer complaints about company operations, services, and policies with knowledgeable and professional responses.
- Assisted customers with product selection, demonstrated knowledge of store products and services.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Delivered fast, knowledgeable service to maintain loyalty and deepen customer relationships.
Senior HRIS Analyst
CDW
Chicago, IL
07.2022 - Current
- Maintained up-to-date documentation of all processes associated with the HRIS system including training materials for end users.
- Worked closely with stakeholders at all levels of an organization in order to understand their needs and develop solutions accordingly.
- Tracked changes made within the system through version control procedures in order to have a complete audit trail.
- Provided technical assistance to users regarding all aspects of HRIS software applications.
- Performed regular audits on personnel records to ensure accuracy of data entered into the system.
- Resolved complex issues that arose during day-to-day operations involving the HRIS platform by troubleshooting errors or providing advice on best practices.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
HRIS Analyst
CDW
Chicago, IL
05.2019 - 07.2022
- Created reports from HRIS data for management review and decision making.
- Expanded or modified system to serve new purposes or improve workflow.
- Tested, maintained and monitored computer programs and systems.
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
- Prepared and presented technical proposals for clients.
- Consulted with management to reach agreement on system principles.
Education
Master of Science - Human Resources Management
Keller Graduate School
Chicago, IL01-2015
Skills
- Agile Methodology
- Talent management
- Benefits Administration
- Process Documentation
- System Testing
- Issue Resolution
- User Training
- Self Motivation
- Requirements Gathering
- Data conversion
- Time management abilities
- Client Relations
- Team Collaboration
- Data extraction
- Interpersonal Skills
- Teamwork and Collaboration
- Interpersonal Communication
- Excellent Communication
- Adaptability
- Written Communication
- Problem-solving aptitude
- Problem-solving abilities
- Time Management
- Attention to Detail
- Decision-Making
- System Maintenance
- Systems Analysis
- Goal Setting
- Professionalism
Certification
Professional in Human Resources Certification Depaul University
Timeline
Workday Consultant
CDW
06.2024 - Current
Senior HRIS Analyst
CDW
07.2022 - Current
HRIS Analyst
CDW
05.2019 - 07.2022
Master of Science - Human Resources Management
Keller Graduate School