Adiel Castillo
Summary
Versatile and Energetic customer service professional with a robust history of enhancing client satisfaction and operational efficiency. Demonstrates strong organizational and communication skills, with expertise in time management and conflict resolution. Eager to leverage training from International Air and Hospitality Academy to excel in the airline industry, with a commitment to flexibility and adaptability in varied shift environments. Knowledgeable in the warehouse logistics industry. Adhering to OSHA and safety rules.
Overview
4
4
years of professional experience
Work History
Logistics Associate
GXO Logistics
01.2025 - 05.2025
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
- Assembled pallets and crates for secure transportation of materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
CUSTOMER SERVICE REPRESENTATIVE
PEARL INTERACTIVE LLC
10.2024 - 12.2024
- Facilitated patient enrollment in healthcare.gov, aligning plans with financial capabilities.
- Streamlined customer service processes at PEARL, reducing average call handling time and improving first-call resolution rates substantially.
- Analyzed customer interaction data to identify trends, leading to targeted improvements in service delivery. Developed metrics for performance evaluation.
Cranberry Picker/Box Maker
OCEAN SPRAY
05.2024 - 07.2024
- Operated power tools to construct cranberry crates, ensuring durability and efficiency.
- Harvested and assessed cranberries for quality, maintaining high standards.
- Improved crate production efficiency, reducing time per unit.
- Collaborated with team to ensure seamless harvest and packing processes.
- Applied attention to detail in quality checks, enhancing product consistency.
FLIGHT ATTENDANT
REPUBLIC AIRWAYS
02.2024 - 04.2024
- Ensured FAA compliance through safety demos, enhancing passenger trust and operational efficiency.
- Supported passengers throughout flights, contributing to seamless boarding and disembarkation.
- Coordinated with crew for smooth operations, elevating passenger satisfaction and experience.
- Executed emergency procedures and first aid, reinforcing safety and preparedness onboard.
- Assisted passengers with special needs, enhancing their travel experience and fostering a culture of inclusivity.
FRONT DESK CLERK
F.I.T. LAB FITNESS
05.2023 - 08.2023
- Scheduled client classes, enhancing attendance and engagement.
- Addressed membership inquiries, ensuring client satisfaction.
- Encouraged consistent participation, boosting client commitment.
- Suggested dietary options, supporting client health goals.
- Welcomed and assisted gym members, ensuring a positive first impression. Managed class bookings and membership enquiries, contributing to increased client satisfaction.
- Maintained accurate records of member attendance and payments. Implemented an efficient filing system, reducing administrative errors and improving data retrieval times.
Cashier/Host/Server/Cook
WHATABURGER
06.2021 - 06.2023
- Prepared and cooked meals adhering to quality and safety standards.
- Ensured smooth operations by completing daily shift change tasks.
- Maintained sanitation to prevent foodborne illnesses.
- Assisted guests with seating, orders, and table clearing.
- Efficiently managed multiple roles, demonstrating versatility in fast-paced restaurant environment. Ensured customer satisfaction through prompt service and accurate order fulfillment.
- Resolved challenging customer complaints to full satisfaction by prompting brand loyalty and maximizing repeat business.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma -
EDINBURG NORTH HS
Edinburg, TX01.2021
Skills
- Time Management
- Customer Engagement
- Conflict Resolution
- Food Safety
- Record Keeping
- Microsoft Office
- Excel
- PowerPoint
- DOT
- FAA
- OSHA 10
- CPR certified
- Warehouse operations
- Pallet jack operation
- Materials handling
- Logistics analysis
Timeline
Logistics Associate
GXO Logistics
01.2025 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
PEARL INTERACTIVE LLC
10.2024 - 12.2024
Cranberry Picker/Box Maker
OCEAN SPRAY
05.2024 - 07.2024
FLIGHT ATTENDANT
REPUBLIC AIRWAYS
02.2024 - 04.2024
FRONT DESK CLERK
F.I.T. LAB FITNESS
05.2023 - 08.2023
Cashier/Host/Server/Cook
WHATABURGER
06.2021 - 06.2023
High School Diploma -
EDINBURG NORTH HS
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