Adiel Perez Cruz
Capitol Heights,MD
Summary
Competent Systems Administrator with 5+ years of experience. Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Active Secret Security Clearance
Overview
11
11
years of professional experience
Work History
Analyst
ELS Inc.
Washington, DC
02.2022 - Current
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Validated results and performed quality assurance to assess accuracy of data.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Researched and recommended process improvements designed to mitigate operational and financial risk.
Specialist
Apple
Washington, DC
12.2018 - 02.2022
- Monitor systems in operation and input commands through expert multitasking abilities and high-level technical knowledge to troubleshoot system issues
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Patched software and installed new versions to eliminate security problems and protect data
Financial Management Technician
Army Reserve
Fort Hood, TX
07.2018 - 01.2022
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Coached and mentored employees and offered constructive feedback for performance improvement
- Kept software licenses current for computers and mobile devices
- Resolved issues and escalated problems with knowledgeable support and quality service
Combat Engineer
U.S. Army Active Duty
Fort Leonard Wood, MO
04.2014 - 07.2018
- Assessed ongoing risk factors and suggested improvements to senior management
- Guided periodic property safety inspections and oversaw remedial action for potential hazards
- Monitored property and investigated areas of suspicion
- Improved security awareness by holding workshops for company employees
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Education
Some College (No Degree) - Cloud Architect
Intellectual Point
Sterling, VASkills
- Technical education
- System upgrades
- Program installations
- Server maintenance
- Technical Support
- Hardware and software installation
- IOS
- Solutions deployment
Timeline
Analyst
ELS Inc.
02.2022 - Current
Specialist
Apple
12.2018 - 02.2022
Financial Management Technician
Army Reserve
07.2018 - 01.2022
Combat Engineer
U.S. Army Active Duty
04.2014 - 07.2018
Some College (No Degree) - Cloud Architect
Intellectual Point
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