Adi Kelera Lisoya
Summary
Driven and proactive Executive Associate professional with years of extensive experience with high-level diplomatic and administrative support at the United Nations and US Peace Corps Head of Missions. Excel at fostering collaboration, enhancing employee morale through exceptional communication, teamwork, strong work ethics and commitment to excellence to drive organizational success. Committed to building and maintaining good relations by respecting accepted behavior in matters of state and diplomacy and promoting global understanding and peaceful relations through effective communication and cooperation.
Overview
27
27
years of professional experience
Work History
Executive Associate
United Nations
07.2019 - 12.2021
- Acted as staff liaison between the United Nations Head of Mission for the Pacific Office and Government high-level offices of the 11 Pacific countries under his jurisdiction.
- Acted as staff liaison between the UN Head of Mission and all the various UN Agencies operating in the 11 Pacific countries under his jurisdiction, all staff members, UN HQ in New York and various UN Agencies around the globe to facilitate smooth workflow operations throughout the UN hierarchy levels.
- Handled highly confidential information with discretion and tact, drafted diplomatic communications for the Head of Mission, communications to all other UN Agencies under his leadership, announcements and all other correspondences to all UN staff
- Coordinated high-level corporate events including conferences, trade shows, product launches, and social engagements with meticulous attention to detail.
- Contributed to positive brand image through excellent customer service interactions, resolving issues in a prompt manner while maintaining professionalism at all times.
- Strengthened internal communications systems by creating an effective intranet platform for sharing organizational news, announcements, and updates among staff.
- Collaborated with cross-functional teams and UN Agencies and external stakeholders on various projects around the globe
- Developed strong professional relationships with clients and stakeholders through clear communication and timely responses to inquiries.
- Assisted in setting strategic goals for the organization and developing action plans for successful implementation.
- Maintained professional and technical knowledge by remaining current with continuous training modules provided by the UN.
- Managed executive calendar, scheduling meetings and appointments for the UN Head of Mission around the globe, mindful of different time zones, entry requirements, hotel and flight bookings and any other needs that may arise according to country of visit.
- Created and managed office systems and database to efficiently deal with documentation.
- Screened all communications for the UN Head of Mission to allow for efficient and maximum use of his time
Executive Assistant
US Peace Corps
08.2003 - 02.2019
- Provided high-level administrative support for the Country Director, drafting correspondences for his/her review and dissemination.
- Acted as Protocol Officer for post liaising with Ministry of Foreign Affairs and all other Government offices, Embassies and other international organizations on behalf of the Country Director
- Handled confidential and sensitive information with discretion and tact.
- Managed the Country Director's calendar, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for the Country Director
- Organized and coordinated conferences and monthly meetings if spearheaded by the Country Director
- As assigned Records Manager for my post, I take the lead annually on Improved office efficiency by checking and maintaining filing systems for every department and document management processes are in compliance with Peace Corps HQ guidelines
- I work closely with our IT Specialist to maintain an Improved document management and accessibility system with creation of centralized digital repository
- Fostered positive work environment, organizing team-building activities and events for the Country Director
- .Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Updated and maintained confidential US Peace Corps Volunteers personal databases and records.
- Staff liaison for post specially trained and certified by Peace Corps HQ as the Sexual Assault Response Liaison responsible for Volunteers wellbeing
- Handled all other confidential projects assigned by the Country Director
Front Office Manager
Holiday Inn Hotel
01.2000 - 08.2003
- Oversaw daily operations of the front desk team ensuring all guest interactions, bookings and assistance were handled with professionalism, highest level of hospitality and accuracy.
- Monitored financial transactions at front desk to ensure accurate billing and minimize discrepancies.
- Created weekly schedules for front office staff to maintain coverage during peak demand periods.
- Reconciled end-of-day reports to verify accuracy of billing and payment processing.
- Resolved guest complaints professionally to foster positive customer relationships.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Maintained a clean, pleasant and organized work environment, promoting a professional image of the hotel to guests.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Implemented staff training programs, improving employee performance and team cohesion.
- Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Flight Attendant
Air Pacific Limited
07.1994 - 12.1999
- Ensured safety and comfort of customers onboard aircraft.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- erved beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
Education
Certificate - International Business & Diplomatic Protocol
US Institute of Diplomacy And Human Rights
Washington, DC, United States Of America09-2024
Master of Arts - Diplomacy & International Affairs
University of The South Pacific
Suva, Fiji07-2015
Post Grad Diploma For General Managers - Operational & Human Resources Management
University of The South Pacifc
Suva, Fiji02-2012
Skills
- Professional with strong work ethics
- Executive support
- Diplomacy & Negotiations
- Information confidentiality
- Meticulous attention to detail
- Strategic planning
- Conflict management & resolution
- Process improvements
- Meeting & Event planning
- Travel arrangements & logistics
- Human resources management (HRM)
- Teamwork and collaboration
- Problem-solving
- Time management skills
- Commitment & reliability
- Excellent communication
- Organizational skills
- Customer service
- Schedule & calendar planning
Timeline
Executive Associate
United Nations
07.2019 - 12.2021
Executive Assistant
US Peace Corps
08.2003 - 02.2019
Front Office Manager
Holiday Inn Hotel
01.2000 - 08.2003
Flight Attendant
Air Pacific Limited
07.1994 - 12.1999
Certificate - International Business & Diplomatic Protocol
US Institute of Diplomacy And Human Rights
Master of Arts - Diplomacy & International Affairs
University of The South Pacific
Post Grad Diploma For General Managers - Operational & Human Resources Management
University of The South Pacifc
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