Adil Beary
Smyrna,GA
Summary
Achieved exceptional outcomes at A to Z Repair and Accessories by surpassing sales and repair targets through expert diagnostic skills and outstanding customer service. Demonstrated adaptability and mechanical aptitude, significantly enhancing client satisfaction and loyalty. Fostered team collaboration and continuous skill advancement, contributing to the company's competitive edge and revenue growth.
Overview
2
2
years of professional experience
Work History
Sales and Repair Technician
A to Z Repair and Accessories
12.2021 - 10.2023
- Contributed to team sales targets by consistently meeting or exceeding individual goals for both product sales and repair services.
- Resolved customer issues promptly, leading to higher levels of satisfaction and loyalty among clients.
- Conducted thorough inspections of devices before initiating repairs, ensuring accurate diagnoses that led to more effective resolutions for customers'' technical problems.
- Educated clients about product features and benefits along with proper maintenance procedures to extend device longevity while fostering long-term relationships built on trust.
- Participated in ongoing training and professional development opportunities to stay current with industry advancements and expand skillset as a Sales and Repair Technician.
- Expedited turnaround times on repairs by effectively prioritizing tasks and managing time efficiently.
- Increased customer satisfaction by providing timely and efficient sales support and repair services.
- Implemented effective troubleshooting techniques for diagnosing complex technical issues, resulting in reduced time spent on repairs and increased customer satisfaction.
- Provided clear estimates for repair costs upfront, enabling customers to make informed decisions regarding their devices without any hidden surprises after completion.
- Managed inventory carefully to avoid stockouts or overage situations while maintaining optimal levels for smooth daily operations.
- Minimized downtime for customers by diagnosing issues quickly and accurately, allowing for faster resolution times on repairs.
- Assisted in the development of new products or services based on feedback from clients, helping the company stay competitive within the market.
- Streamlined internal processes for improved efficiency in handling sales inquiries and repair requests.
- Continuously updated knowledge of industry trends, tools, techniques, and best practices to maintain a high level of expertise as a Sales and Repair Technician.
- Assisted colleagues during peak periods or when faced with complex repairs, fostering a supportive team environment while ensuring that all customers received timely service.
- Maintained detailed records of sales transactions and repair work to ensure accurate documentation and seamless communication within the company.
- Enhanced company reputation by consistently delivering high-quality repairs and exceptional customer service.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Utilized consultative sales approach to offer products to meet customer needs.
- Offered feedback and recommendations to sales and engineering departments to improve products.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Prepared pricing agreements and contracts to close sales.
Education
12th Grade - Commerce
Siddharth College of Arts, Science And Commerce
Mumbai, Maharasthra, IndiaSkills
- Hardware Installation
- Diagnostic Skills
- Equipment Repair
- Mechanical Aptitude
- Customer Service
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Customer Relations
- Self Motivation
- Professionalism
- Sales strategy
- Product and Service Sales
- Product Sales
- Sales Techniques
- After-sales support
- Sales closing
Languages
English
Full Professional
Timeline
Sales and Repair Technician
A to Z Repair and Accessories
12.2021 - 10.2023
12th Grade - Commerce
Siddharth College of Arts, Science And Commerce
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