Adil Iqbal
Hollywood,FL
Summary
Seeking a challenging and progressive career with and esteemed organization offering good future professional working environment. Enjoy Challenges ambitious of work under high pressure for achieving goals.
Overview
12
12
years of professional experience
Work History
Customer Service Counselor and Security Officer
Serene Air
10.2019 - 08.2024
- Responsible for boarding and arrival prep of flights, managed check-in counter and assisted customers with disabilities, special needs and offering resolutions.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Responded proactively and positively to rapid change.
Customer Service Agent
Shaheen Air International
05.2012 - 11.2018
- Responsible for boarding and arrival prep of flights, managed check-in counter and assisted passengers with wheel chairs, & other special requests for arriving or departing passengers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Handled baggage claim, customer inquiries and complaints in a professional manner.
Education
Aviation Security Course -
07.2022
Dangerous Goods and Safety Procedures Certificate -
04.2022
Customer Service Certificate -
01.2019
Bachelor of Commerce -
08.2008
Skills
- Computer literate
- Proficient in MS Office (Outlook, Word and Excel)
- Assisting passengers with special needs (wheelchair, walker, Oxygen)
- Record keeping, Creating reports
- Maintaining Log Book
- Multi Lingual (English, Urdu and Hindi)
Timeline
Customer Service Counselor and Security Officer
Serene Air
10.2019 - 08.2024
Customer Service Agent
Shaheen Air International
05.2012 - 11.2018
Aviation Security Course -
Dangerous Goods and Safety Procedures Certificate -
Customer Service Certificate -
Bachelor of Commerce -
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