HINA KHALID

Hollywood

Summary

Seeking a challenging and progressive career with an esteemed organization offering a good future professional working environment. Enjoy Challenges and ambitious work under high pressure to achieve goals.

Overview

years of professional experience

Certification

Work History

Lead cabin Crew

Serene Air

11.2016 - 08.2024

Worked as Flight Attendant (Lead cabin Crew) at Jinnah Int’l Airport Karachi Pakistan.
Delivered exceptional customer service to 150+ passengers per flight while ensuring safety, comfort, and regulatory compliance.
Conducted pre-flight safety checks and briefings, trained on emergency procedures including CPR, training, and evacuation protocols.
Resolved passenger conflicts calmly and professionally, improving customer satisfaction scores by 18%.
Assisted with boarding and deplaning processes, ensuring smooth on-time departures.
Operated both domestic and international routes, adapting to diverse cultures and languages.
Acted as lead cabin crew during a pilot incapacitation emergency on Flight [ER-551-PEW-KHI], coordinating immediate response and assisting the First Officer with cockpit protocol per airline SOP and ICAO guidelines.
LCC

Air Indus

03.2014 - 07.2016

Shaheen Air International

12.2006 - 01.2014

Education

Bachelor of Science -

10.2001

Skills

Customer assistance
Reliability and punctuality
Cultural sensitivity
Complaint handling
Safety awareness
Passenger assistance

Grooming and personal hygiene
Emergency procedures
Training and mentoring
Flight preparation
Special needs assistance
Quality control

Certification

NOTE

Contact me through email.

Languages

English

Full Professional

Timeline