Adil Kheiar
Queens,NY
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking Waiter with 20 plus years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Restaurant Waiter
Barbes Restaurant
Hoboken, NJ
02.2019 - 01.2024
- Greeted customers, provided menus and answered questions about menu items.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Filled condiments and napkin containers during slack periods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Trained new employees to perform duties.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Garnished dishes and beverages to serve visually appealing menu items.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers of daily specials and signature menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Presented food and beverages to guests at tables.
Head Waiter
La, Cantine de Charlotte Restaurant
Casablanca, Morocco
01.2014 - 01.2019
- Assigned serving staff to specific stations throughout the restaurant.
- Monitored wait staff performance and provided feedback when necessary.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Inspected dishes before they were served for presentation and temperature accuracy.
- Calculated charges, issued table checks and collected payments from customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
- Greeted customers, answered questions and recommended specials to increase profits.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Garnished dishes and beverages to serve visually appealing menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Implemented new POS system and trained staff members on use.
- Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
- Assisted servers with taking orders from customers as needed during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided assistance in resolving customer complaints in a professional manner.
- Enforced health and safety regulations in the restaurant dining area.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Set up tables in between patrons to reduce wait times.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Busboy & Waiter
Trica Restaurant
Casablanca, Morocco
01.2009 - 01.2013
- Greeted customers, provided menus and answered questions about menu items.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
Kitchen Staff Member and Waiter and Busboy
Bistronomic
Casablanca, Morocco
01.2004 - 03.2009
- Observed food safety and sanitation protocols to reduce germ spread.
- Responded promptly to customer complaints regarding food quality or service issues.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Stored food in designated containers and storage areas to prevent spoilage.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Monitored temperatures of prepared food and cold-storage areas.
- Distributed food to waiters and waitresses to serve customers.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Readied vegetables and garnishes for meals.
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
- Checked stock regularly and discarded unsafe food to protect customers.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Took and recorded temperatures of food, refrigerators and freezers.
- Inspected dining area prior to opening for any maintenance issues requiring attention.
Skills
- Service Quality
- Food Inspection
- Guest Relations Management
- High-Volume Dining
- Order Management
- Point of Sale (POS) System Operations
- Food Safety Understanding
- Order Accuracy
- Serving Expertise
- Positive and Professional
- Service Prioritization
- Check Payment Processing
- Cash Handling
- Wine Knowledge
- Food Station Setup
- Effective Customer Upselling
- Upselling Techniques
- Wine Pairings
- Guest Relations
- Menu Knowledge
- Dish Preparation
- Safe Food Handling
- Dining Customer Service
- Banquet Coordination
- Table Turnover
- Compliance Standards
- Quality Control
- Regulatory Compliance
- Menu Presentation
- POS Operation
- Buffet Setup and Takedown
- Table Bussing
- Special Dietary Requirements
- Table Setting Arrangements
- Sales Techniques
- Tableside Service
- Relationship Management
- Item Promotion
- Fine Dining
- Menu Memorization
- Price Memorization
Languages
English
Limited
Arabic
Professional
French
Professional
Accomplishments
- Diploma in Restaurant
- Diploma in Hotel Restaurant organization
Timeline
Restaurant Waiter
Barbes Restaurant
02.2019 - 01.2024
Head Waiter
La, Cantine de Charlotte Restaurant
01.2014 - 01.2019
Busboy & Waiter
Trica Restaurant
01.2009 - 01.2013
Kitchen Staff Member and Waiter and Busboy
Bistronomic
01.2004 - 03.2009