ADIL MALIK
NEWARK,NJ
Summary
Experienced aviation professional with over 8 years in customer service, flight operations, and airline management. Currently serving as a Business Manager at Air Premia, overseeing daily operations and team coordination to enhance service quality and operational performance. Proven expertise in managing check-ins, baggage handling, and boarding procedures from previous roles with Emirates and Air Lingus. Certified in multiple airline systems and recognized for strong leadership, problem-solving, and communication skills. Committed to delivering efficient, safe, and passenger-focused operations in the aviation industry.
Overview
9
9
years of professional experience
Work History
Business Manager
Air Premia
05.2025 - Current
- Manage daily operations and assist with staff scheduling and planning
- Support check-in and boarding procedures to ensure smooth flight operations
- Communicate with passengers and handle travel-related concerns
- Work with airline systems to monitor flight and staff performance
- Coordinate with team members to improve service and solve problems quickly
- Responsible for billing and rechargeables
- Knowledge of checking visa types and validity.
Supervisor Emirates Airline
Hallmark Aviation Services
05.2017 - 05.2025
- Efficiently manage check-in procedures, addressing travel-related inquiries and concerns
- Assist passengers at ticket counters and gate areas, including ticket issuance, baggage check, and seat assignments
- Serve as a flight controller, overseeing the opening and closing of flights
- Supervise boarding processes at the gates, ensuring smooth and timely operations
- Announce and provide information on departures and arrivals
- Handle crew member documentation and tagging
- Certified in Emirates ticketing system Resconnect
- Certified trainer for Emirates check-in system AS Connect
- Licensed in Centralized Load Control (CLC)
- Responsible for rechargeables
Supervisor Air Lingus Airline
Hallmark Aviation Services
10.2018 - 05.2024
- Conducted passenger check-ins efficiently, ensuring all travel documents were processed accurately
- Assisted in managing baggage claims and resolving any issues related to lost or delayed baggage
- Provided clear and accurate announcements regarding flight statuses, delays, and gate changes
- Supported boarding procedures by verifying passenger tickets and ensuring timely boarding of all passengers
- Collaborated with ground staff and cabin crew to address any operational or passenger issues
- Utilized airline-specific systems (e.g., ALTEA) to handle reservations, check-ins, and boarding procedures effectively
Baggage Handler
Prospect Airport Services
01.2017 - 07.2017
- Assisted passengers with baggage handling and ensured timely delivery
Education
Air Ticketing Certification -
IATA
Rawalpindi, Pakistan10.2016
High Secondary School Certificate (HSSC) - Computer Science
Jinnah Institute
Rawalpindi, Pakistan09.2016
Skills
- Customer Service, Team Management, Time Management, Communication, Organization, Problem-Solving, Technical Proficiency, Flight Operations, Training, Strategic Planning, Staff Management, Operations Management, Employee Motivation
LANGUAGES
Hindi, Urdu, Punjabi.
Timeline
Business Manager
Air Premia
05.2025 - Current
Supervisor Air Lingus Airline
Hallmark Aviation Services
10.2018 - 05.2024
Supervisor Emirates Airline
Hallmark Aviation Services
05.2017 - 05.2025
Baggage Handler
Prospect Airport Services
01.2017 - 07.2017
High Secondary School Certificate (HSSC) - Computer Science
Jinnah Institute
Air Ticketing Certification -
IATA