Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adila Salamu

Jersey City,NJ

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience

Work History

Waiter

Wing It
08.2023 - 12.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Front Desk Receptionist

Taixi Restaurant
02.2021 - 07.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.

Education

Bachelor of Science - Business Administration And Management

University of Massachusetts - Boston
Boston, MA
09.2024

Skills

  • Food Safety Understanding
  • High-Volume Dining
  • Food Spoilage Prevention
  • Guest Relations Management
  • Order Management
  • Food Inspection
  • Bill Computation
  • Cash Handling
  • Menu Presentation
  • Courteous Phone Demeanor
  • Relationship Building

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Waiter

Wing It
08.2023 - 12.2023

Front Desk Receptionist

Taixi Restaurant
02.2021 - 07.2023

Bachelor of Science - Business Administration And Management

University of Massachusetts - Boston
Adila Salamu