ADILENE BALBUENA ANAYA
Edina,MN
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Over nine years of experience in fast-paced, team-based, and individual environments.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Park Dental
07.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Expedited appointment scheduling through effective utilization of office management software systems.
Senior Patient Concierge
AirSculpt
10.2022 - 07.2024
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Established and maintained effective communication with staff, physicians, and community organizations to deliver high quality patient care.
- Audited clinical records for documentation compliance.
- Handled office inventory, tracking supplies and placing orders to ensure smooth daily operations for team members.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported onboarding process for new hires, facilitating smooth transition into team.
Customer Experience Banker
Huntington National Bank (previously TCF Bank)
12.2020 - 10.2022
- Handled customer accounts with high attention to detail.
- Collaborated with internal team members in various departments to resolve customer concerns and deliver enhanced customer experiences.
- Created successful work schedules for team members to maintain deadlines and fully staffed shifts.
- Trained and mentored banking staff to maximize performance, efficiency, and compliance.
- Worked through nationwide company transition phase, which resulted in rapid adaptation to new policies, systems, and procedures.
Relationship Banker
TCF National Bank (now Huntington National Bank)
12.2020 - 10.2021
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked through nationwide company transition phase, which resulted in rapid adaption to new policies, systems, and procedures.
Quality Assurance Inspector
Wright Medical (now Stryker)
03.2019 - 12.2020
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots, and rectify problems.
- Kept detailed records of quality and imperfect products.
- Discarded and rejected products, materials, and equipment not conforming with specifications.
- Inspected and packaged products meticulously according to manufacturing specifications.
Education
High School Diploma -
Richfield High School
Richfield, MN06.2015
Skills
- Fast learner
- Strong organizational skills
- Administrative Support
- Schedule & calendar planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
Park Dental
07.2024 - Current
Senior Patient Concierge
AirSculpt
10.2022 - 07.2024
Customer Experience Banker
Huntington National Bank (previously TCF Bank)
12.2020 - 10.2022
Relationship Banker
TCF National Bank (now Huntington National Bank)
12.2020 - 10.2021
Quality Assurance Inspector
Wright Medical (now Stryker)
03.2019 - 12.2020
High School Diploma -
Richfield High School
Similar Profiles
Tabitha DeCosseTabitha DeCosse
Licensed Dental Assistant at Park DentalLicensed Dental Assistant at Park Dental
Sophia AguirreSophia Aguirre
Scheduling Manager at Park DentalScheduling Manager at Park Dental
Theresa DziubanTheresa Dziuban
Dental Receptionist at Park DentalDental Receptionist at Park Dental