Adilene Estrada Avila
Windsor,CA
Summary
Compassionate Community Health Worker with less than 1 year of experience in fast-paced positions, empowering low-income and marginalized individuals strive for self-sufficiency through client-centered skills, motivational interviewing, strength-based approaches, and harm reduction. I have helped 25+ patients reduce social determinant insecurities, elevating the overall health of our local communities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Health Worker
Alliance Medical Center
08.2023 - Current
- Address patient concerns and support vulnerable individuals/ demographics navigate complex healthcare system
- Develop and enhance relationships with community partners to build program scope
- Collaborate with local organizations in health promotion campaigns to raise awareness of health issues and expand health resources
Medical Receptionist
Alliance Medical Center
08.2022 - 07.2023
- Warmly welcomed 65+ patients per shift and assisted patients to complete necessary medical forms/documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified patient insurance, demographic, and health history to keep information current.
- Executed administrative and clerical support via EPIC systems and Microsoft Excel.
Call Center Agent
Alliance Medical Center
03.2022 - 08.2022
- Managed 4 phone lines by directing 80+ calls daily.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated compliments, complaints, issues and grievances to designated departments for investigation and response.
Department Sales Floor Supervisor
Kohl's
11.2021 - 09.2022
- Harmonized a collaborative sales floor team and mentored new associates to maintain clean, organized inventory and revamp displays of rotating seasonal merchandise
- Supported 100+ customers per shift to facilitate making informed purchasing decisions, utilizing product knowledge and actively informing of sales/rewards program benefits.
Customer Service Associate
Kohl's
07.2020 - 09.2022
- Compassionately addressed customer needs and provided the high interpersonal, quality service while upholding Kohl's values and philosophy
Hostess/Waitress
Qimura Japanese Restaurant
07.2018 - 11.2020
- Processed different transactions and seating while prioritizing customer satisfaction and efficiency by controlling the influx of orders in a fast-paced environment
Education
High School Diploma -
Windsor High School
Windsor, CA05.2020
Skills
- Bilingual in English and Spanish
- Microsoft Office/Excel Proficiency
- HIPAA Guidelines
- Organized and Detail-Oriented
- Collaboration
- Interpersonal communication
Certification
- Certified Enrollment Counselor, Covered CA - October 2023
- CPR and BLS Training - August 2023
Timeline
Community Health Worker
Alliance Medical Center
08.2023 - Current
Medical Receptionist
Alliance Medical Center
08.2022 - 07.2023
Call Center Agent
Alliance Medical Center
03.2022 - 08.2022
Department Sales Floor Supervisor
Kohl's
11.2021 - 09.2022
Customer Service Associate
Kohl's
07.2020 - 09.2022
Hostess/Waitress
Qimura Japanese Restaurant
07.2018 - 11.2020
High School Diploma -
Windsor High School
- Certified Enrollment Counselor, Covered CA - October 2023
- CPR and BLS Training - August 2023
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