Adilene Garcia Lopez
Phoenix,Arizona
Summary
I am a dynamically talented employment candidate with nearly 5 years of customer centric logistics fulfillment experience. As a high performing self-driven employee, I have been able to consistently exceed productivity and quality standards in a high pressured fast pace atmospheres of a fulfillment center warehouse and call centers. Highly motivated individual with experience in providing exceptional customer service. Adept at resolving customer complaints in a timely and professional manner. Proven ability to build strong customer relationships and provide effective customer service solutions.
Systematic Shipping Clerk accurately checks documents, resolves concerns, and moves materials. Excellent multitasking, relationship-building and prioritizing skills.
Energetic Inventory Specialist eager to support team objectives and contribute to business success. Open and clear communicator specializing in merchandising, tagging and display set-up.
Overview
12
12
years of professional experience
Work History
Inventory Specialist
Maricopa County
Phoenix, Arizona
08.2024 - Current
- Performed root cause analysis of variances between actual vs expected results.
- Traced missing material and shipments through vendor and customer communications.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Conducted regular inventory audits to maintain accuracy.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Operated pallet jacks to move inventory within the warehouse.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Loaded pallets onto trailers for shipment.
- Relocated goods from dock area to appropriate storage locations.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
Customer Service Representative
Wells Fargo
Phoenix, US
02.2023 - 07.2024
- Responded to telephone inquiries and complaints following standard operating procedures
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained a high level of professionalism when dealing with difficult customers
- Assisted with training and mentoring new team members
- Provided exceptional customer service to ensure customer satisfaction
- Performed data entry tasks accurately and in a timely manner
- Processed orders and detailed transaction information to customers
- Increased sales and customer satisfaction through personalized servicing
- Worked closely with shift manager to solve problems and handle customer concerns
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Worked with loss prevention in monitoring shopper behavior
- Opened and closed store independently and prepared nightly bank drop for manager
Fulfilment Warehouse PHX3
Amazon
Phoenix, US
04.2013 - 09.2019
- Monitored and maintained appropriate levels of product within assigned areas of the warehouse
- Accurately picked, packed, boxed, and shipped products according to customer specifications
- Implemented new hire training program to onboard and train new employees within operations
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly
- Provided excellent customer service by quickly responding to inquiries and resolving issues promptly
- Assisted other departments when needed to complete tasks in a timely fashion
Education
Administration of Justice -
Phoenix College
Phoenix, AZ01.2010
High School Diploma -
North High School
Phoenix, AZ01.2006
Skills
- Telephone banking
- Microsoft Excel
- Credit Card Payment Processing
- Order Fulfillment
- Critical Thinking
- Multi-Line Telephone Operation
- Typing Proficiency
- Computer Proficiency
- Customer Service
- Strong Telephone Etiquette
- Spanish Interpreting
- Quality Control
- Material Handling
- Shipping and Receiving
- Data Accuracy
- Shipping coordination
- Warehouse organization
- Inventory tracking
- Shipping and receiving support
- Inventory counts
Timeline
Inventory Specialist
Maricopa County
08.2024 - Current
Customer Service Representative
Wells Fargo
02.2023 - 07.2024
Fulfilment Warehouse PHX3
Amazon
04.2013 - 09.2019
Administration of Justice -
Phoenix College
High School Diploma -
North High School