Adilene Gomez Ponce
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Taco Bell
07.2019 - Current
- Delivered prompt, courteous customer experiences through skilled leadership of shift team
- Kept environment clean and safe for personnel and guests
- Monitored employee performance and proactively corrected problems impacting team results.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintaining calm while working under pressure due to fast pace environment
Personal Care Assistant
Accracare
09.2020 - 02.2021
- Built strong relationship with client to deliver emotional support and companionship.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
No Degree - Nail Technician
Atelier Academy of Beauty
Hopkins, MN11.2023
High School Diploma -
Eden Prairie High School
Eden Prairie 07.2019
Skills
- Fast learner
- Product and Service Knowledge
- Good Customer Service
- Teamwork
- Good communication
- Leadership
- Recruiting and Interviewing
- Money Handling
- Patient Observation
- Customer Support
Certification
- PCA - Personal Care Aide
- Servsafe certification
Languages
Spanish
Native or Bilingual
Timeline
Personal Care Assistant
Accracare
09.2020 - 02.2021
Assistant Manager
Taco Bell
07.2019 - Current
No Degree - Nail Technician
Atelier Academy of Beauty
High School Diploma -
Eden Prairie High School