Adilene Hernandez
Converse,TX
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Crunch Fitness
San Antonio, Texas
06.2023 - Current
- Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals
- Handled sensitive and confidential information with discretion to maintain department security
- Demonstrated expertise in customer service, resolving complex inquiries, and problem solving
- Developed relationships with members to build loyalty and trust
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs
Team Member
Community Emergency Response Team
San Marcos, Texas
08.2022 - 05.2023
- Collaborated closely with public health officials in order to develop comprehensive plans for containing outbreaks within designated areas
- Utilized strong communication skills to coordinate with other departments in order to ensure that all necessary resources were available
Personal Shopper
Walmart
San Antonio
06.2022 - 08.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Assisted teammates with daily tasks during peak periods
- Secured and stored items until customer pickup
- Reset store displays for special events and seasonal merchandise changes
Server
Cantu Services
San Antonio
02.2021 - 12.2021
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Trained new employees on restaurant procedures and plating techniques
- Cleaned tables and chairs to prepare dining area for next customers
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Education
Pre-nursing -
Texas State University
TX01.2005
Skills
- Flexible Schedule
- Customer Service
- Attention to Detail
- Heavy Lifting
- Mobile Ordering Understanding
- Food Safety and Sanitation
- Staff Training and Motivation
- Opening and Closing Procedures
- First Aid/CPR
- Active Listening
- Sales strategy
- Relationship Building
Certification
- CPR Training, 2022
- First Aid Training, 2022
Languages
Spanish, Bilingual
Community Service
Team Member, Community Emergency Response Team, San Marcos, TX, 08/01/22, 05/31/23, Collaborated closely with public health officials in order to develop comprehensive plans for containing outbreaks within designated areas., Utilized strong communication skills to coordinate with other departments in order to ensure that all necessary resources were available.
Timeline
Member Service Representative
Crunch Fitness
06.2023 - Current
Team Member
Community Emergency Response Team
08.2022 - 05.2023
Personal Shopper
Walmart
06.2022 - 08.2022
Server
Cantu Services
02.2021 - 12.2021
Pre-nursing -
Texas State University