Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Adilene Martinez Escudero

Pomona, CA 91767-4265,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Trade Spend

Gold Star Foods Inc
Ontario, CA
11.2022 - 11.2023
  • Responsible to manage trade funds ensuring the integrity and timely processing of data.
  • Managing all aspects of trade funds with close attention to contract compliance and maximization of funds.
  • Rebate analysis
  • Assist with managing A/R balances for rebates
  • Prepare and disbursement of rebate documents
  • Routine audits/analysis of customers, vendors, contracts, and commodities as it relates to rebates
  • Monitors, reports, and enforces internal controls to ensure compliance with the organizations policies and procedures
  • General administrative duties (filing, scanning, etc.)
  • PO Reports
  • Invoice Error Reports
  • PO Price Discrepancies

Senior Customer Service and Contract Supervisor

Printronix Auto ID (TSC AUTO ID)
Brea, CA
03.2016 - 08.2022
  • Managing customer accounts by processing orders promptly and accurately.
  • Conducting account verifications to ensure orders are released for processing.
  • Answer emails (100+ daily), fax, teams
  • Coordinating with the operations team to plan for incoming orders.
  • Addressing customer complaints, providing solutions, and following up to ensure resolution.
  • Assisting with various projects as needed to support the team and business objectives.
  • Communicate with appropriate departments to ensure that all orders satisfy customer specifics and are accurate
  • Review delivery tickets to select the correct route based on the destination, shipment size and customer time requirements as well as other customer needs for each delivery address
  • Pursue open communications with customers to ensure all their service requirements were met in a prompt, efficient, and friendly manner
  • Accept and process counter sales of fuel and supplies
  • Quality control, scan, and archive daily inventories
  • Accurately receive, dispatch and process service requests
  • Control driver, truck and route productivity by ensuring that each truck carries a full load
  • Schedule loads to minimize the use of third-party drivers, excessive loads, and identified appropriate carriers
  • Develop a sufficient number of pick-up routes by 4 pm for warehouse staff
  • Maintain daily dispatch log containing start times, carrier, BOL, and tracking numbers
  • Took orders by phone or email, input them, process them, charge them and shipped them out
  • Handled International Accounts (Latin America)
  • Managed, processed and invoiced contracts for onsite or Depot
  • Worked with major OEM’s account (Nestle, Walmart, Amazon world wide)
  • Handled 30-50 Resellers, 3 major Distribution
  • Processed 30-40 orders daily

Inside Sales, Customer Service

Leg Avenue
City of Industry
04.2015 - 01.2016
  • Communicate with appropriate departments to insure that all orders satisfy customer specifics and are accurate
  • Review delivery tickets to select the correct route based on the destination, shipment size and customer time requirements as well as other particular customer needs for each delivery address
  • Pursue open communications with customers to ensure all their service requirements were met in a prompt, efficient, and friendly manner
  • Accept and process counter sales of fuel and supplies
  • Quality control, scan, and archive daily inventories
  • Accurately receive, dispatch and process service requests
  • Control driver, truck and route productivity by ensuring that each truck carries a full load
  • Schedule loads to minimize the use of third-party drivers, excessive loads, and identified appropriate carriers
  • Develop a sufficient number of picking routes by 4 pm for warehouse staff
  • Maintain daily dispatch log containing start times, carrier, BOL, and tracking numbers
  • Dynamic customer service professional experienced in both call-center and retail store settings
  • Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
  • Build and maintain enduring customer relationships to boost sales and generate repeat business
  • Access electronic and paper cataloging systems to look up product information and availability
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
  • Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion
  • Memorized the company’s product offerings, promotions
  • Recommended solutions within customer budgets and proactively followed up with all leads
  • Covered 17 states and over 300 customers
  • Cold Calling
  • Trade Shows-Sneak Peak, ILS (International Lingerie Show) Halloween Expo Show
  • Took orders by phone or email, input them, process them, charge them and shipped them out
  • Helped co-workers make shipments for international customer (Using UPS to Canada).

Sales, Office Administrator

Tarps and Tie Downs Inc.
Los Angeles, CA
08.2013 - 04.2015
  • Oversaw daily office operations for staff of 2-3 employees
  • Composed and drafted all outgoing correspondence and reports for managers
  • Utilized Excel to create documents containing data regarding productivity, inventory, sales, and shipping and receiving
  • Utilized QuickBooks to input customers’ orders, invoicing and purchase orders
  • Negotiated pricing with vendors regarding wholesale
  • Processed accounts receivable and accounts payable
  • Reduced overhead by taking on more responsibility with creative and administrative projects
  • Directed guests and routed deliveries and courier services
  • Dynamic customer service professional experienced in both call-center and retail store settings
  • Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer
  • Build and maintain enduring customer relationships to boost sales and generate repeat business
  • Access electronic and paper cataloging systems to look up product information and availability
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
  • Help process orders for our stock so we can get them to China manufacturing
  • Purchasing
  • Handled shipments from the port to get them to their appropriate destination
  • Special projects-went out on the field to take pictures and measurements for customers customs orders.

Wholesale Customer Service Representative

Best Underwear Line Inc.
Los Angeles, CA
07.2007 - 07.2013
  • Communicate with appropriate departments to ensure that all orders satisfy customer specifics and are accurate
  • Review delivery tickets to select the correct route based on the destination, shipment size and customer time requirements as well as other customer needs for each delivery address
  • Schedule loads to minimize the use of third-party drivers, excessive loads, and identified appropriate carriers
  • Maintain daily dispatch log containing start times, carrier, BOL, and tracking numbers
  • Perform routine filing and maintenance of records
  • Purchasing, sales orders, and invoicing
  • Oversaw inventory and office supply purchases
  • Negotiated pricing with vendors regarding wholesale billing
  • Liaised with vendors
  • Efficient in retail store management and business (opening of 6-8 retail stores)
  • Strong oral and written communication skills
  • Ability to manage challenging situations with great success
  • Self-motivated and result-oriented
  • Ordered and distributed merchandise to 6-8 locations
  • Directed guests and routed deliveries and courier services
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Build and maintain enduring customer relationships to boost sales and generate repeat business
  • Worked with International customers
  • Helped create an online website, took product pictures and edited on basic Photoshop to display them.

Education

High School Diploma -

South Gate Senior High School

East Los Angeles College

Skills

  • Distribution Experience
  • Customer service
  • Order Entry
  • Bilingual (Spanish / English)
  • Management
  • Scheduling pick-up and deliveries
  • Shipping and receiving Bills of Lading
  • Database management
  • Invoicing
  • Knowledge of various carriers
  • Filing and data archiving
  • Excellent communication skills
  • Accurate and detailed
  • Planner and coordinator
  • Works well under pressure
  • Appointment setting
  • Customer needs assessment
  • Customer-oriented
  • Time Management Expert
  • Vendor sourcing and negotiations
  • Quick learner
  • Adaptability
  • Trusted key holder
  • Flexibility
  • Self-motivated
  • Detail-oriented
  • Problem Solving
  • Types 56 WPM
  • Google Docs, Drive
  • MS Word, Excel, PowerPoint
  • QuickBooks, Oracle, Sales Force, NAV, EDI, ERP, Manhattan, Jetson, Momentum

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Trade Spend

Gold Star Foods Inc
11.2022 - 11.2023

Senior Customer Service and Contract Supervisor

Printronix Auto ID (TSC AUTO ID)
03.2016 - 08.2022

Inside Sales, Customer Service

Leg Avenue
04.2015 - 01.2016

Sales, Office Administrator

Tarps and Tie Downs Inc.
08.2013 - 04.2015

Wholesale Customer Service Representative

Best Underwear Line Inc.
07.2007 - 07.2013

High School Diploma -

South Gate Senior High School

East Los Angeles College

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Adilene Martinez Escudero