Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Work Availability
Languages
Generic

Adilene Salgado

Lead
Waukegan,IL

Timeline

General Merchandise Team lead

Walmart
01.2023 - 02.2025

General Merchandise Associate

Walmart
12.2020 - 01.2023

Election Judge

Lake County
03.2020 - 11.2020

youth team member

Waukegan Park District
06.2018 - 07.2018

High School Diploma -

Waukegan High School
08.2017 - 05.2021

Work History

General Merchandise Team lead

Walmart
01.2023 - 02.2025
  • Improved employee retention rates by providing regular feedback, recognition, and opportunities for growth within the company.
  • Oversaw budgeting processes, ensuring operational costs remained within target parameters without compromising quality or service standards.
  • Enhanced store sales by implementing strategic merchandise plans and visual displays.
  • Trained new hires, ensuring all team members were well-versed in company policies and procedures.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

General Merchandise Associate

Walmart
12.2020 - 01.2023
  • Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Contributed to loss prevention efforts by monitoring high-value items and reporting suspicious behavior to supervisors.
  • Addressed customer inquiries promptly both in-person or over the phone, establishing trust through effective communication skills.
  • Managed time effectively, prioritizing tasks to maintain productivity throughout shifts while adhering to company policies and procedures.
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Handled returns and exchanges professionally, resolving customer issues with empathy and understanding.
  • Moved merchandise using standing forklifts, pallet jacks and electric pallet jacks.
  • Handled sensitive materials with care, respecting customer privacy while processing personal photos or documents.
  • Maintained inventory of supplies, ensuring the consistent availability of necessary materials for daily operations.
  • Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Assisted with operation of photographic processing machines and equipment to produce images and prints.

Election Judge

Lake County
03.2020 - 11.2020
  • Enhanced voter experience by providing clear instructions and assistance during the voting process.
  • Maintained accurate voter records, verifying voter eligibility and registration status.
  • Assisted in ballot counting and reporting processes, upholding integrity of election results.
  • Maintained strict confidentiality of voter information, safeguarding privacy throughout the entire electoral process.
  • Educated first-time voters on their rights and responsibilities as citizens participating in the democratic process.
  • Ensured a fair election by strictly adhering to established protocols and guidelines.

youth team member

Waukegan Park District
06.2018 - 07.2018
  • Improved park aesthetics with meticulous attention to detail in litter removal and upkeep of benches, signs, and other infrastructure.
  • Checked on safety and operation of park equipment every week.
  • Enhanced park visitor experience by maintaining clean and safe facilities, pathways, and recreational areas.
  • Helped maintain park by mulching trees, pulling weeds, and planting seeds.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma -

Waukegan High School
Waukegan, IL
08.2017 - 05.2021

Skills

Merchandise planning

Performance analysis

Teamwork and collaboration

Customer service

Time management

Problem-solving abilities

Multitasking

Excellent communication

Critical thinking

Adaptability and flexibility

Decision-making

Interpersonal skills

Staff supervision

Retail management

Computer proficiency

Complaint handling

Payment processing

bilingual

Call management

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Healthcare benefitsPaid sick leavePaid time off401k match

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Native or Bilingual

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