Adilene Villalobos
Summary
OBJECTIVE: Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, and technical. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Contact Tracing Coordinator
Security Industry Specialists-Synopsys
07.2022 - Current
- Coordinated with public health manager and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Collected and recorded information in electronic medical records.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Completed data entry tasks with accuracy and efficiency.
- Prepared and executed weekly metrics and PowerPoint presentations for senior managers.
Administrative Scheduler
Security Industry Specialists-Apple
05.2017 - 07.2022
- Maintain consistent and open lines of communication with leadership and specialists to ensure client needs are being met.
- Trained new employees on Salesforce, Shiftboard, eApproval, and FileMaker to access schedules, request shifts, and respond to messages.
- Ensure proper staffing for high-volume events by communicating with employee roster through phone calls and e-mail notifications.
- Ensure accurate and timely creation of specialist payroll discrepancies.
- Track and manage flex specialist scheduling availability to ensure high-priority requests are staffed appropriately.
- Maintain and update training documents to track specialists who have been trained for high-profile details.
- Notify leadership and specialists of last-minute changes to security details to ensure post orders are updated accordingly.
- Established administrative work procedures for Austin Texas site.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Assistant Manager
Massage Envy Spa
01.2014 - 05.2017
- Recruit potential front desk associates by developing job postings and conduct interviews.
- Develop coaching strategies for new associates with software through onboarding process.
- Responsible for creating and maintain staff and therapist work schedules.
- Administrate clients' memberships by charging monthly dues, negotiating suspended accounts and processing cancellation forms.
- Managing finances by preparing monthly deposits and control clinic's expenses.
Supervisor
Massage Envy Spa
09.2012 - 01.2014
- Resolve costumer's dissatisfactions while retaining a high level of memberships.
- Conducted 30-50 daily courtesy phone calls to confirm appointments promptly.
- Communicated and marketed spa products and the membership to a diverse group of clients.
- Assisted customers' inquiries in a timely and efficient approach while maintaining a high level of customer service.
- Alphabetically organized files to access quickly customers' information.
Education
Bachelor of Arts - Sociology
San Jose State University
San Jose, CA06.2016
Skills
- Data Entry
- Teamwork and Collaboration
- Attention to Detail
- Shiftboard and SalesForce Software Proficiency
- First Aid/CPR
- Google Workspace
Affiliations
- Toastmasters-2023
Timeline
Contact Tracing Coordinator
Security Industry Specialists-Synopsys
07.2022 - Current
Administrative Scheduler
Security Industry Specialists-Apple
05.2017 - 07.2022
Assistant Manager
Massage Envy Spa
01.2014 - 05.2017
Supervisor
Massage Envy Spa
09.2012 - 01.2014
Bachelor of Arts - Sociology
San Jose State University