Adileni "Addie" Farias-Moreno
Palo Alto,CA
Overview
10
10
years of professional experience
3
3
Certificate
Work History
Front Desk Coordinator/Administrative Assistant
Crane Rehab Center
New Orleans, LA
01.2022 - 02.2024
- Opened the office and completed closing paperwork and procedures daily.
- Created detailed reports summarizing weekly, monthly, quarterly clinic activity.
- Provided receptionist duties such as answering phones, scheduling appointments, greeting patients, and providing general information.
- Processed incoming mail by sorting, distributing, and responding to inquiries in a timely manner.
- Responded promptly to requests from patients regarding appointment scheduling changes or cancellations.
- Provided support to Human Resources department by maintaining employee files in accordance with applicable laws.
- Supported the direct training of new employees.
- Ensured compliance with HIPAA regulations regarding privacy of patient health information.
- Processed payments from clients including cash, checks, debit and credit cards.
- Oversaw all incoming new patients. Provided excellent customer service to all of our patients.
- Assisted with referrals and prepared medical records for patients.
- Obtain authorizations for all patients requiring authorization for services.
- Worked closely with billing staff to resolve issues quickly and efficiently.
- Collaborated with other departments to ensure timely processing of insurance denials.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Verified Insurance for Medicaid, commercial, and private insurances.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Reviewed and copied paperwork for permanent records. Kept all of our software and roster updated.
- Completed all assigned duties, which were subject to change from time to time according to company needs, staffing levels, and working circumstances.
Registered Behavior Technician
Crane Rehab Center
New Orleans, LA
01.2022 - 02.2024
- Worked under the direction and supervision of the Clinical Director and BCBAs in accordance with all applicable laws, regulations, and Crane Rehab Center, LLC. standards to implement individualized treatment plans for children with Autism Spectrum Disorder and related disabilities.
- Provided direct one-one-one instruction to children with Autism Spectrum Disorder to promote language, social skills, self-help skills, and appropriate behaviors in a clinical setting.
- Adhered to HIPPA and ethical standards established and set forth by state licensing board regulations.
- Tracked data and monitored progress of client's goals and objectives.
- Following the completion of each session, submitted daily clinical documentation for insurance companies to review.
- Ensured that all safety guidelines were followed during therapy sessions.
- Maintained strict patient confidentiality.
- Collaborated with team members to develop positive reinforcement strategies for clients.
- Attended weekly professional development meetings to continue education for high quality treatment and updated methods of practice.
Head Bartender
Lebanon Grill
New Orleans, LA
02.2021 - 12.2021
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed stock levels of all alcoholic beverages available at the bar.
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Maintained a clean work area with appropriate safety standards according to health regulations.
Food and Beverage Server
Albasha Greek Lebanese Restaurant
Metairie, LA
11.2019 - 05.2020
- Greeted customers, helped to select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Recommended specials as well as food and beverage menu items in an engaging manner to increase restaurant profits.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Informed customers about specials, upselling additional food and drink items.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
Restaurant Waiter
Mona's Restaurant & Cafe
New Orleans, LA
10.2018 - 11.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Addressed complaints to kitchen staff and served replacement items.
Restaurant Waiter
Daisy Dukes Restaurant
Kenner, LA
05.2017 - 08.2018
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Restaurant Waiter
Zaman Mediterranean Grill
Laplace, LA
07.2017 - 07.2018
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Ice Cream Server
Fairchild's Ice Cream Parlor
Metairie, LA
09.2016 - 04.2017
- Operated cash register to collect payments from customers.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Served and scooped ice cream, following sizing specifications.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Trained new employees on proper food handling techniques and customer service standards.
- Followed proper sanitation guidelines when handling food products.
- Ensured that all health regulations were followed during food preparation and storage processes.
Restaurant Waiter
Elevation Cafe and Lounge
Kenner, LA
03.2015 - 06.2016
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Retail Sales Associate
Glitter Accessory Store
Kenner, LA
05.2014 - 03.2015
- Greeted customers upon entering the store and provided assistance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Tracked inventory levels throughout the day and restocked items as needed.
- Kept informed about new products arriving at the store on a regular basis.
Education
Bachelor of Science - Psychology
University of New Orleans
New Orleans, LA05-2022
Skills
- Fluent in Spanish and English
- Exceptional Customer Service
- Administrative Operations
- Interpersonal Skills
- Adaptability
- Problem-Solving Skills
- Communication Skills
- Computer Proficiency (Microsoft Word, Excel, and Office)
- Insurance Verification
- Electronic Recordkeeping
- Filing
- Payment Collection
- Mail Handling
- Discretion and Confidentiality
- Applied Behavior Analysis
- Point of Sale (POS) System Operations
- Liquor, Wine, and Food Service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Coordinator/Administrative Assistant
Crane Rehab Center
01.2022 - 02.2024
Registered Behavior Technician
Crane Rehab Center
01.2022 - 02.2024
Head Bartender
Lebanon Grill
02.2021 - 12.2021
Food and Beverage Server
Albasha Greek Lebanese Restaurant
11.2019 - 05.2020
Restaurant Waiter
Mona's Restaurant & Cafe
10.2018 - 11.2019
Restaurant Waiter
Zaman Mediterranean Grill
07.2017 - 07.2018
Restaurant Waiter
Daisy Dukes Restaurant
05.2017 - 08.2018
Ice Cream Server
Fairchild's Ice Cream Parlor
09.2016 - 04.2017
Restaurant Waiter
Elevation Cafe and Lounge
03.2015 - 06.2016
Retail Sales Associate
Glitter Accessory Store
05.2014 - 03.2015
Bachelor of Science - Psychology
University of New Orleans
- Crisis Prevention Intervention
- Cardiopulmonary Resuscitation
- HIPPA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experience with clinical front-desk operations, food-service, and working with children.
Certification
- Crisis Prevention Intervention
- Cardiopulmonary Resuscitation
- HIPPA
References
References available upon request.
References
References available upon request.
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