Summary
Overview
Work History
Education
Skills
Timeline
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Adilenne Avalos Leeper

Mesa,AZ

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

13
13
years of professional experience

Work History

Payment Specialist II

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Phoenix, AZ
01.2022 - Current
  • Assist with account adjustments, corrections, and other payment-related tasks.
  • Review and accept check payments.
  • Work closely with other teams to identify issues and follow through with resolution.
  • Prioritize tasks while still meeting deadlines.

Detention Officer

Maricopa County Sheriff Office
Phoenix, AZ
11.2014 - 12.2021
  • Records maintenance, emergency response, time management.
  • Handling sensitive data, such as court records and incident reports.
  • Critical thinking, planning, and multitasking were maintained while commanding and controlling detained inmates through the consistent use of facility policies.
  • Assisted with accurate jail management, with detailed documentation of arrestee and judicial information.
  • Helped track evidence by completing correct documentation, and maintaining the chain of custody.
  • Completed forms, reports, and correspondence in full, according to detention policies.
  • Maintained records of prisoners' identification and charges.
  • De-escalated disturbances with verbal and physical response strategies.

Customer Service Representative

Iqor
Tempe, AZ
04.2012 - 11.2014
  • Completed routine transactions for customers, such as opening accounts and processing payments.
  • Accommodated callers with special needs, such as language interpretation and call escalation to specific departments.
  • Answered incoming calls, chat messages, and email communications to handle concerns.
  • Delivered accurate organizational information, including products, services, and procedures.
  • Met inbound customer needs while maintaining strict performance targets.
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

Education

High School diploma -

Suns-Diamondback Academy
12.2011

Skills

  • Payment Scheduling
  • Attention to Detail
  • Call Center Background
  • Managing Delinquent Accounts
  • Skip Tracing
  • Record keeping
  • Policy enforcement

Timeline

Payment Specialist II

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01.2022 - Current

Detention Officer

Maricopa County Sheriff Office
11.2014 - 12.2021

Customer Service Representative

Iqor
04.2012 - 11.2014

High School diploma -

Suns-Diamondback Academy

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Adilenne Avalos Leeper