Adileny Velazquez
Yuba City,CA
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Patient Access/Birth Clerk
Adventist Health + Rideout Hospital
Marysville, USA
02.2021 - Current
- Gathered essential details ensuring accurate birth certificate completion.
- Adhered to state legislation for registration processes.
- Conducted patient interviews to gather account information.
- Entered vital statistics through government software systems.
- Organized records and managed filing systems.
- Ensured accuracy of all birth-related documentation.
- Facilitated the collection and correct submission of paternity documentation.
- Coordinated with necessary medical and legal personnel.
- Complied with HIPAA regulations.
Ophthalmic Coordinator/Front Desk
Children’s Choice Vision
Yuba City, USA
12.2020 - 02.2021
- Scheduled and confirmed appointments.
- Maintained accurate transaction records.
- Answered and directed incoming calls using multi-line telephone system.
- Recommended suitable products based on customer needs.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed comprehensive visual examinations.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Customer Service Specialist
Peach Tree Dental
Yuba City, USA
08.2017 - 07.2018
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists when required by the dentist.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Responded to inquiries from patients regarding their accounts or dental services offered.
Education
High School Diploma -
Associate Degree -
Skills
- Confidentiality
- Filing systems
- Scanning and copying
- Administrative tasks
- Verbal and writing communication
- Schedule and calendar management
- Records retrieval
- Database entry
Languages
Spanish
Professional
Timeline
Patient Access/Birth Clerk
Adventist Health + Rideout Hospital
02.2021 - Current
Ophthalmic Coordinator/Front Desk
Children’s Choice Vision
12.2020 - 02.2021
Customer Service Specialist
Peach Tree Dental
08.2017 - 07.2018
High School Diploma -
Associate Degree -
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