Summary
Overview
Work History
Education
Skills
LANGUAGE
Certification
Timeline
Generic

DEDALDINO TCHIMPOLO

Portland,ME

Summary

Diligent professional with great teamwork abilities and focus on safe production. History assembling high rate of products per hour in fast-paced environment by applying strong multi-tasking, organizational and teamwork abilities to meet challenging demands. Good technical and mechanical knowledge developed several years of related experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assembly Production Operator

VANPRO
Q.TA DO ANJO, PORTUGAL
02.2022 - 02.2023
  • Operated automated assembly machines following established processes.
  • Verified accuracy of all paperwork related to production operations.
  • Reported issues with defective parts or materials to supervisor immediately.
  • Troubleshot, repaired, and modified production machinery.
  • Followed safety procedures when operating machinery.
  • Assisted with the setup of assembly line equipment as needed.
  • Performed quality control checks on finished product.
  • Packed finished products for shipment and prepared them according to shipping specifications.

Call Center Manager

CGI
01.2022 - 02.2022
  • Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
  • Developed and maintained a team of call center representatives to meet performance standards.
  • Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
  • Managed vendor relationships so that services provided were cost effective yet met high quality standards.
  • Identified opportunities for process improvements that would optimize operational efficiency and reduce costs associated with call center operations.

Back Office Assistant

Vodafone
SAO PAULO, SAO PAULO/BRAZIL
01.2020 - 01.2021
  • Performed data entry tasks such as inputting purchase orders into the system, verifying product codes against invoices and updating customer profiles.
  • Maintained detailed records of all transactions for future reference and audit purposes.
  • Implemented procedures that improved operational efficiency within the back office environment.
  • Monitored vendor accounts ensuring payments were made on time according to contract terms.
  • Managed back office workflow processes including document preparation, scanning and archiving activities.
  • Created invoices for customers using company software programs.

Education

Bachelor of Science - Computer Science

UNIP
SAO PAULO/BRAZIL
11-2020

Skills

  • Teamwork and Collaboration
  • Self Motivation
  • Microsoft office
  • Problem Resolution
  • Organization and Time Management
  • Manual Dexterity
  • Communication
  • Positive Attitude
  • Visual Inspection
  • Precision measurement
  • Workplace Safety
  • Small Parts Assembly
  • Hardware Installation

LANGUAGE

  • PORTUGUESE : NATIVE
  • ENGLISH : FLUENT

Certification

  • HARDWARE AND SOFTWARE

Timeline

Assembly Production Operator

VANPRO
02.2022 - 02.2023

Call Center Manager

CGI
01.2022 - 02.2022

Back Office Assistant

Vodafone
01.2020 - 01.2021

Bachelor of Science - Computer Science

UNIP

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DEDALDINO TCHIMPOLO