Adilya Boucher
Summary
Organized, dependable candidate adept at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Driven to deliver superior customer service, leveraging extensive product knowledge to drive loyalty, retention, and revenue. Enthusiastic about mastering the hotel sales field and contributing to group success. Superior communication skills and understanding of client needs.
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Hyatt House Irvine
11.2022 - Current
- Streamlines internal processes for improved efficiency, reducing administrative workload for sales teams.
- Maintains accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increases sales revenue and by establishing strong relationships with clients and identifying new business opportunities.
- Develops comprehensive understanding of product offerings in order to effectively communicate benefits to prospective extended stay customers.
- Cultivates long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coordinated closely with operations teams to guarantee smooth transitions between pre-event planning stages and actual event days.
Administrative Assistant
Kairos Investment Management Company
07.2022 - 10.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Restaurant Supervisor
Jacky's Galaxies
04.2020 - 12.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Senior Front Office Agent
The Broadmoor Hotel
07.2019 - 04.2020
- Consistently ranked as the top-performing Front Office Agent in a 5 Diamond Forbes standard hotel.
- Demonstrated exceptional professionalism in handling guest complaints, swiftly resolving issues to uphold positive relationships and ensure guest satisfaction.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
Front Office Supervisor
Opera Hotel & Spa
10.2018 - 07.2019
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Front Office and Reservations Team Leader
Hyatt Regency Tashkent
05.2016 - 10.2018
- Supervised team members to confirm compliance with set procedures and Hyatt brand standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Hosted training sessions on various topics related to company procedures and initiatives.
- Acted as Ambassador of the World of Hyatt Loyalty Program.
Education
BBA - Hospitality Management
School of Business Administration Turiba
Riga, Latvia05.2018
No Degree - International Business & Marketing
Uniwersytet Ekonomiczny W Poznaniu
Poznan, Poland02.2016
Skills
- Customer Communication
- Product and service knowledge
- Goals and performance
- Strong enthusiasm
- Analytical Thinking
- Goal-oriented mindset
- Contract Preparation
- Relationship Building
- Proposal Development
- Customer Retention
- Systems and software expertise
Timeline
Sales Coordinator
Hyatt House Irvine
11.2022 - Current
Administrative Assistant
Kairos Investment Management Company
07.2022 - 10.2022
Restaurant Supervisor
Jacky's Galaxies
04.2020 - 12.2021
Senior Front Office Agent
The Broadmoor Hotel
07.2019 - 04.2020
Front Office Supervisor
Opera Hotel & Spa
10.2018 - 07.2019
Front Office and Reservations Team Leader
Hyatt Regency Tashkent
05.2016 - 10.2018
BBA - Hospitality Management
School of Business Administration Turiba
No Degree - International Business & Marketing
Uniwersytet Ekonomiczny W Poznaniu
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