ADIN TEMP
Lincolnwood,IL
Summary
Aspiring Technical Support Representative with a passion to assist customers in maximizing product impact and usability. High attention to detail and focus on quick response times to customer queries. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
8
8
years of professional experience
Work History
End User Associate
RLCanning (Providing Services to Chicago Public Schools)
08.2022 - 03.2024
- Provide direct support to administration, faculty, and students with: Updates to software such as Windows, ChromeOS, Jamf, and iOS.) Ensuring incidents and requests are handled according to agreed procedures and service levels
- Responding to assigned issues and troubleshoot problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices
- Identifying potential issues that could adversely impact end-user
- Perform inventory for all electronic devices at the start and end of the school year
- Assigning devices to staff on an as needed basis
- Identifying and escalating network-wide issues as they are discovered.
Volunteer
Computer Banc
01.2020 - 04.2020
- Checked in computers and performed diagnostics for repair
- Performed inventories on computers and computer repair equipment
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Removed malware and viruses from laptops and desktop systems using specialized software
- Performed system and component failure analysis using diagnostic troubleshooting techniques
- Conducted business ethically to serve customers and increase company profit and goodwill
- Assisted with organization and cleaning to maintain tidy store appearance
- Flexible Schedule Troubleshooting and Diagnostics Hardware Repair Parts Replacement Deadline Adherence Computer Skills Positive Attitude
Customer Service Assistant
Mariano's Fresh Market
01.2016 - 06.2017
- Checked in computers and performed diagnostics for repair
- Performed inventories on computers and computer repair equipment
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Removed malware and viruses from laptops and desktop systems using specialized software
- Performed system and component failure analysis using diagnostic troubleshooting techniques
- Conducted business ethically to serve customers and increase company profit and goodwill
- Assisted with organization and cleaning to maintain tidy store appearance
- Flexible Schedule Troubleshooting and Diagnostics Hardware Repair Parts Replacement Deadline Adherence Computer Skills Positive Attitude
Education
Bachelor of Science - Computer And Information Systems Security
University of Illinois At Springfield
Springfield, IL05.2022
Skills
- Aspiring Technical Support Representative
- Certified in Dell Product Repair
- Certified in Chromebook Repair
- Certified in Apple Product Repair
- Passion to assist customers
- Maximizing product impact and usability
- High attention to detail
- Improving user satisfaction numbers
- Checked in computers
- Performed diagnostics for repair
- Performed inventories on computers and computer repair equipment
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Performed system and component failure analysis using diagnostic troubleshooting techniques
- Troubleshooting and Diagnostics
- Hardware Repair
- Parts Replacement
- Deadline Adherence
- Computer Skills
- Positive Attitude
Timeline
End User Associate
RLCanning (Providing Services to Chicago Public Schools)
08.2022 - 03.2024
Volunteer
Computer Banc
01.2020 - 04.2020
Customer Service Assistant
Mariano's Fresh Market
01.2016 - 06.2017
Bachelor of Science - Computer And Information Systems Security
University of Illinois At Springfield