Adina Bowen
Duluth,GA
Summary
A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for your company.
Are you looking for a friendly, excellent in communication, professional, self-confident receptionist or administrative assistant with great customer service,who will always be ready to help people and staff? I believe that these are the qualities that I have. The combination of my professional experience and practical knowledge has contributed to my self-motivation and proven skills. I readily accept challenges and will spend the time and effort it takes to meet the professional goals of your organization. I have more than ten years experience in the medical and business environment where each action/situation required immediate attention and quick decision making. I am waiting for your call. Please contact me at the above telephone number or by email. Thank you for your consideration
Overview
19
19
years of professional experience
Work History
Receptionist
Biomedical Disposal, Inc.
01.1998
- Maintained multi-line switchboard, retrieved and distributed mail, customer care, scheduled conference calls, fedex/ups shipments.
Car Detailer
MLS
08.2023 - Current
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Refilled gas tanks and documented fluid levels.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Wiped down and polished interior and exterior surfaces.
- Followed safety guidelines for cleaning vehicles and equipment.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Removed dirt and debris from vehicle and equipment interiors.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Polished windows and mirrors of vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
- Maintained records of cleaning activities.
Team Leader
Labcorp
12.2004 - Current
- Service medical accounts, transport biohazard specimen's, customer care, dispatch, deliver supplies, assist accounts, warehouse, telephone techniques, assist in other areas as needed
- Customer Service Skills
- Assists closely with the Supervisor, useses Roadnet to look up accounts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
Medical Admin. Assistant
Haiba Sonika M.D.
01.2023 - 12.2023
- Front office work, billing, co-pays, insurance verification, scheduling appointments and surgeries, fedex/ups shipments, customer care, assist in other areas.
Medical Admin. Assistant
James Rogan M.D.
05.2023 - 11.2023
- Personal Assistant to Dr., ran errands, telephone techniques, customer care, called in prescriptions, scheduling appointments and meetings, filing, faxing, mailing of documents.
Education
Business Administration/Health Services -
Devry University
Decatur, GA01.2015
Medical Administrative Assistant Certificate -
Georgia Medical Institute
Atlanta, GA01.2003
Business Certificate -
VOTECH School/Business
Stillwater, OK01.1994
Diploma -
High School
Stillwater, OK01.1993
Skills
- Administrative Support
- Bookkeeping
- File Management
- Technical Support
- Office Management
- Clerical Support
- Data Entry
- Project Coordination
- Scheduling
- Schedule Management
- Organization Skills
- Document Control
- Staff Management
- Security Awareness
- Customer and Client Relations
- Multi-Line Telephone Systems
- Meeting Preparation
- Time Management
- Verbal and Written Communication
- Business Operations Understanding
- Performance Improvement
- Spreadsheet Tracking
- Record Preparation
- Strategic Planning
- Office Administration
- Supply Management
- Mail Handling
- Business Correspondence
- Customer/Client Relations
- Data Inputting
- Office Equipment Operations
- Telephone Skills
Enclosure
ResumeAdina R. Bowen
Timeline
Car Detailer
MLS
08.2023 - Current
Medical Admin. Assistant
James Rogan M.D.
05.2023 - 11.2023
Medical Admin. Assistant
Haiba Sonika M.D.
01.2023 - 12.2023
Team Leader
Labcorp
12.2004 - Current
Receptionist
Biomedical Disposal, Inc.
01.1998
Business Administration/Health Services -
Devry University
Medical Administrative Assistant Certificate -
Georgia Medical Institute
Business Certificate -
VOTECH School/Business
Diploma -
High School