Adina Herelius
Miami Beach,FL
Summary
Resourceful Assist. Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
4
4
years of professional experience
Work History
Overnight Assistant Manager
Soho Beach House
03.2023 - Current
- Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
- Maintaining effective communication with other departments to ensure smooth operations.
- Oversee taking extra responsibilities and decisions in other departments throughout night like Security, Engineering, Housekeeping, IT, Food and Beverages, Accounting.
- Finalizing cash deposits.
- Finalizing and sending to highest management all financial reports after night audit, like daily sales, and daily flash reports.
- Handled escalated customer issues professionally while maintaining composure under pressure situations to resolve conflicts amicably.
Frontdesk Supervisor
Soho Beach House
05.2022 - 03.2023
- Trained new employees on front desk operations, ensuring all team members to be well prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Assist Front Desk Mangers with overall operations of Front desk, and assumes responsibility for completion of shift work up to standards and according to established procedures.
- Verify and collet guest payments and identification, ensuring all procedure are followed to protect sensitive guest information including identity and credit card information.
Front Desk Agent
Soho Beach House
12.2019 - 05.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests/ members.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
BBA - International Business
University Dunarea De Jos
Romania07.2013
Skills
- Customer service focus
- Health and safety
- Employee Training
- Policy Enforcement
- Bank Deposit Preparation
- Delivery overseeing
- Problem Resolution
- Training and Development
Timeline
Overnight Assistant Manager
Soho Beach House
03.2023 - Current
Frontdesk Supervisor
Soho Beach House
05.2022 - 03.2023
Front Desk Agent
Soho Beach House
12.2019 - 05.2022
BBA - International Business
University Dunarea De Jos
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