Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Adina Khan

Houston,TX

Summary

Bachelor of Business Administration graduate in Healthcare Administration with experience in patient services, care coordination, and healthcare operations. Skilled in EHR management, insurance verification, workflow optimization, and cross-functional communication. Recognized for delivering results in fast-paced medical settings with compassion, accuracy, and professionalism. Seeking a challenging role in healthcare administration or project coordination to drive operational excellence, support clinical teams, and advance into a future leadership position. Authorized to work in the U.S. and open to relocation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Curative, Inc.
05.2024 - Current
  • Healthcare administrative role is responsible for managing patient registration, scheduling appointments, verifying insurance information, collecting co-pays, maintaining medical records, and providing excellent customer service to patients at a medical facility, all while ensuring smooth patient flow and upholding HIPAA regulations
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.

Internet Safety Evaluator

TELUS INTERNATIONAL-US
01.2024 - Current
  • Performed comprehensive evaluation of user-generated content to identify breaches of safety protocols.
  • Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
  • Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.
  • Assisted in developing organizational policies and procedures related to evaluation practices, ensuring compliance with industry standards.
  • Implemented quality control measures that significantly reduced errors in evaluations and reports.
  • Analyzed trends in evaluation data over time, providing strategic insights that guided long-term program direction and policy development.

Lead Server

Proper Rose Garden
10.2020 - 01.2025
  • Fulfill manager duties, keeping track of inventory, train new staff. Provide attentive and friendly service to guests, taking orders, serving food and drinks, and ensuring a positive dining experience.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.

Patient Care Coordinator/ Front Desk

Katy Emergency Room
05.2023 - 05.2024
  • Diligently uphold the responsibility of meticulously managing precise patient records within cutting-edge Electronic Health Record (EHR) systems. Expertly navigate the complexities of billing and insurance processes, ensuring seamless financial transactions. Facilitate seamless communication and collaboration with healthcare providers, fostering a cohesive and efficient working environment. Additionally, play a pivotal role in knowledge transfer by training and onboarding new staff members.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.

Entry Level Account Manager

Project Millennium, Inc.
07.2020 - 09.2020
  • Support and assist the account management team with client communications, data analysis, and administrative tasks to facilitate effective client relationships and business growth and visiting stores to meet customers.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Pharmacy Technician

CVS/ Walgreens/ Katy Medical Pharmacy—Katy,TX
05.2016 - 12.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

Bachelor's degree - Business Administration- General Business Healthcare Administration

University of Houston-Victoria

Skills

    Workflow coordination & task tracking

    EHR & patient data management (GoRev, Epower)

    Insurance verification & medical billing

    Front desk operations & HIPAA compliance

    SOP documentation & process support

    Cross-functional team communication

    Staff onboarding & support training

    Quality assurance & documentation accuracy

    Schedule coordination & time management

    Adaptable, detail-oriented, and eager to grow

Languages

Urdu
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working

Certification

Healthcare IT Support Specialization – Johns Hopkins University (Coursera)

Completed a comprehensive four-course specialization covering key aspects of healthcare IT support,

including the role of IT staff, health information technology fundamentals, operations and patient safety,

and healthcare data security, privacy, and compliance. Gained expertise in supporting healthcare

systems, ensuring data security, and optimizing IT operations to enhance patient care

Timeline

Patient Service Specialist

Curative, Inc.
05.2024 - Current

Internet Safety Evaluator

TELUS INTERNATIONAL-US
01.2024 - Current

Patient Care Coordinator/ Front Desk

Katy Emergency Room
05.2023 - 05.2024

Lead Server

Proper Rose Garden
10.2020 - 01.2025

Entry Level Account Manager

Project Millennium, Inc.
07.2020 - 09.2020

Pharmacy Technician

CVS/ Walgreens/ Katy Medical Pharmacy—Katy,TX
05.2016 - 12.2018

Bachelor's degree - Business Administration- General Business Healthcare Administration

University of Houston-Victoria

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Adina Khan