Adina Mcfadden
Farmington,NY
Summary
Proven in enhancing customer satisfaction and streamlining warehouse operations, I excel in teamwork and problem-solving. At Macy's, I boosted service quality, directly contributing to sales targets. Skilled in retail sales and customer engagement, I leverage time management to exceed goals, evidenced by efficient merchandise processing at Victoria Secret. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Macy's
10.2022 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Merchandise Processor
Gap Warehouse
08.2021 - 10.2022
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Inspected items to check quality and accuracy against specifications.
- Expedited order fulfillment times with accurate picking, packing, and shipping of customer orders.
- Contributed to achieving sales targets by ensuring prompt processing of in-demand merchandise items.
Merchandise Processor
Victoria Secret
10.2020 - 08.2021
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Picked orders, packed boxes and prepared shipments.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Inspected items to check quality and accuracy against specifications.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Expedited order fulfillment times with accurate picking, packing, and shipping of customer orders.
- Contributed to achieving sales targets by ensuring prompt processing of in-demand merchandise items.
- Established clear communication channels among team members for seamless collaboration during high-pressure situations such as holiday rushes or promotional events.
- Enhanced merchandise processing efficiency by implementing streamlined sorting and organizing techniques.
- Maintained cleanliness and organization throughout the warehouse facility, creating an efficient workspace conducive to optimal productivity.
- Used warehouse management system and handheld scanners to document merchandise movements.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Education
High School Diploma -
East High School
Rochester, NY06.1994
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Cash Handling
- Customer Engagement
- Time Management
- Retail Sales
Timeline
Retail Sales Associate
Macy's
10.2022 - 04.2024
Merchandise Processor
Gap Warehouse
08.2021 - 10.2022
Merchandise Processor
Victoria Secret
10.2020 - 08.2021
High School Diploma -
East High School
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