Adina Serrato
Lincoln City,OR
Overview
8
8
years of professional experience
Work History
Customer Relationship Consultant
U.S. Bank
Lincoln City, OR
11.2021 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Sales Associate
Coach Outlet / Tapestry
Lincoln City, OR
10.2018 - 12.2020
- Welcomed customers and identified their needs.
- Facilitated special orders to meet customer requests.
- Monitor and identify security threats and thefts.
- Monitored inventory levels and ordered additional stock.
- Displayed products strategically to increase sales.
- Exchange merchandise for customers and accept returns.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Sales Associate
Roz and Ali
Lincoln City, OR
11.2017 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Visions
Skills
- Problem-solving
- Attention to detail
- Client relationships
- Integrity and honesty
- Issue resolution
- Client engagement
- Continuous improvement
- Professionalism and courtesy
- Money handling
- Customer relationship development
- Patience and empathy
- Relationship building
- Listening and comprehension
- Sales and Cross-selling
- Fraud detection
- Transaction processing accuracy
- Revenue growth
Timeline
Customer Relationship Consultant
U.S. Bank
11.2021 - Current
Sales Associate
Coach Outlet / Tapestry
10.2018 - 12.2020
Sales Associate
Roz and Ali
11.2017 - 10.2018
High School Diploma -
Visions