Adina Serrato
Lincoln City,OR
Overview
8
8
years of professional experience
Work History
Customer Relationship Consultant
U.S. Bank
11.2021 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Sales Associate
Coach Outlet / Tapestry
10.2018 - 12.2020
- Welcomed customers and identified their needs.
- Facilitated special orders to meet customer requests.
- Monitor and identify security threats and thefts.
- Monitored inventory levels and ordered additional stock.
- Displayed products strategically to increase sales.
- Exchange merchandise for customers and accept returns.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Sales Associate
Roz and Ali
11.2017 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Visions
Skills
- Problem-solving
- Attention to detail
- Client relationships
- Integrity and honesty
- Issue resolution
- Client engagement
- Continuous improvement
- Professionalism and courtesy
- Money handling
- Customer relationship development
- Patience and empathy
- Relationship building
- Listening and comprehension
- Sales and Cross-selling
- Fraud detection
- Transaction processing accuracy
- Revenue growth
Timeline
Customer Relationship Consultant
U.S. Bank
11.2021 - Current
Sales Associate
Coach Outlet / Tapestry
10.2018 - 12.2020
Sales Associate
Roz and Ali
11.2017 - 10.2018
High School Diploma -
Visions