Adina Towell
Liverpool,NY
Overview
25
25
years of professional experience
Work History
HR Director/Business Management
Ziebart
08.2021 - 02.2025
- Managed HR functions for multiple franchise sites.
- This included building in the structure, training and compliance aspects
- Enhanced data visibility to support human resource strategies.
- Led training initiatives with leadership, and employees
- Reduced operating waste by 12%, Maintenance by 41%, Office expenditures by 54% and insurance by 8.6 % year over year for past 2-years through standard operating procedure development, inventory management system, training initiatives, and renegotiation of insurance policies
- Implemented refinements to CRM systems that boosted operational efficiency and reduced revenue leakage significantly.
- Developed and implemented a comprehensive risk management plan to mitigate potential operational risks
HR Benefits Specialist
Catholic Charities of Onondaga County
05.2020 - 08.2021
- Managed diverse employee benefits programs including medical, life, 401k, and accruals.
- Standardized processes that assisted in securing PPP loan forgiveness
- Directed comprehensive leave management efforts affecting a workforce exceeding 1000 employees throughout COVID disruptions.
HR Manager
WW Flooring Group
07.2019 - 01.2020
- Implemented a complete HR setup for newly developed production site.
- Coordinated end-to-end employee acquisition processes.
- Established and managed the Safety Program (manufacturing environment)
- Supervised integration of business solutions.
- Executed system development and managed vendor relationships.
Payroll & Benefits Administrator
B&B Lumber Co.
07.2017 - 07.2019
- Oversaw payroll operations across multiple business entities.
- Directed administration of the employee benefits program encompassing open enrollment, 401K and educational initiatives.
- Managed hiring processes resulting in enhanced employee retention rates.
Corporate Warranty Manager
Johnson & Towers, Inc.
01.2000 - 06.2015
- Directed warranty operations handling diesel claims worth $10 million across manufacturers in four-state region.
- Delivered a validated report with 96.6% accuracy for auditing $1 million worth claims.
- Warranty Administrator of the Year 2013 – North & South America
- Enhanced return rates on warranty claim repairs by orchestrating training programs for both technicians and managers.
- Union environment
Operations Manager
J.G. Parks & Sons
08.2010 - 07.2011
- Oversaw operational workflows within the diesel truck facility.
- Streamlined workflows by driving implementation of structured processes.
- Oversaw workflow, billing, and core management for all incoming work.
Education
B.S. - Business Management & Economics
Empire State College
Syracuse, NY05.2020
A.S. - Business Administration
North Country Community College
Malone, NY05.2017
Skills
- Microsoft Office 365 Suite
- Spreadsheets
- Microsoft Teams
- Proficient in Business Technology
- HRIS Platforms (Variety)
- HR policies implementation
- Onboarding process
- Compensation and benefits
- Recruitment strategies
- Compliance
- Payroll administration
- Organizational development
Personal Information
Title: Business Management professional
Employment Gap - Reason
relocated out of state and completed education.
Languages
English
Native or Bilingual
Timeline
HR Director/Business Management
Ziebart
08.2021 - 02.2025
HR Benefits Specialist
Catholic Charities of Onondaga County
05.2020 - 08.2021
HR Manager
WW Flooring Group
07.2019 - 01.2020
Payroll & Benefits Administrator
B&B Lumber Co.
07.2017 - 07.2019
Operations Manager
J.G. Parks & Sons
08.2010 - 07.2011
Corporate Warranty Manager
Johnson & Towers, Inc.
01.2000 - 06.2015
B.S. - Business Management & Economics
Empire State College
A.S. - Business Administration
North Country Community College
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