Adis Ahmemulic
Staten Island,New York
Summary
Highly communicative professional with more than 11+ years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Offering excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow in hospitality setting. Contributes understanding of guest needs and preferences, along with strong organizational and communication skills. Ready to use and develop customer service and problem-solving skills in residential mananger role.
Overview
12
12
years of professional experience
Work History
Concierge
Victoria Oweners Corp
03.2018 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Handyman
Victoria Owners Corp
06.2015 - 11.2018
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
Porter
Victoria Oweners Corp
03.2013 - 06.2015
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Education
GED -
Kingsborough Community College
Brooklyn, NY07.2013
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
Languages
Croation serbian albanian bosnian
Full Professional
Timeline
Concierge
Victoria Oweners Corp
03.2018 - Current
Handyman
Victoria Owners Corp
06.2015 - 11.2018
Porter
Victoria Oweners Corp
03.2013 - 06.2015
GED -
Kingsborough Community College