Adis Garcia
Miami,FL
Overview
12
12
years of professional experience
Work History
Human Resources Manager
Royal Senior Care
06.2023 - Current
- Conducts employment searches, including placement of advertisement and interviewing of prospective candidates, to fill open positions for all departments.
- Writes directives advising department managers of company policy regarding equal employment opportunities, compensation, and employee benefits.
- Consults Corporate HR to ensure that policies comply with federal and state law.
- Develops and maintains a human resources system that meets top management information needs.
- Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
- Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
- Reviews clerical and personnel records to insure completeness, accuracy, and timeliness.
- Conducts exit interviews as required.
- Prepares payroll and overtime reports for submission to corporate accounting department.
- Conducts employee orientation programs and oversees new hire on the job training to ensure it adheres to company policy and procedure.
- Participates in employee council and safety committee.
- Analyzes and organizes office operations and procedures such as typing, bookkeeping, flow of correspondence, filling, requisition of supplies, and other clerical services.
- Evaluates office production, revises procedures, or devises new forms to improve efficiency of workflow.
- Supervises and coordinates activities of various clerical workers within department.
- Work Manager on Duty (MOD) shifts
Director of Customer Service
The Palace at Home
01.2020 - 06.2023
- Performed billing, collection and reporting functions for office generating over $13 million annually
- Maintain financial accounts up to date
- Manage large amounts of incoming calls
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Solve Problems and Follow up by clarifying customer's complaint; determining cause of problem; selecting and explaining best solution to solve problem; following up to ensure resolution
- Identify and assess customer's needs to achieve satisfaction
Director of Private Duty Services
The Palace at Home
01.2013 - 01.2020
- Staffed assistance to elderly clients in daily activities including bathing, dressing, physical transfers, and care for incontinence
- Ensured safety and well-being of each patient in alignment with care plan
- Provided patients with assistance in completing such tasks as bathing, companionship, feeding, mobility assistance such as walking and regular exercising effectively reducing daily burden on family members
- Maintained records of patient care, condition, progress, or problems to report, and discussed observations with supervisor or case manager
Education
Associate of Arts - Health Care Administration
Keiser University
Miami, FL05.2010
Skills
- Credit and Collections
- Supervision
- Customer Service
- Budgets
- Problem Resolution
- Recordkeeping
- Labor law compliance
- Recruitment and hiring
- Leadership development
Timeline
Human Resources Manager
Royal Senior Care
06.2023 - Current
Director of Customer Service
The Palace at Home
01.2020 - 06.2023
Director of Private Duty Services
The Palace at Home
01.2013 - 01.2020
Associate of Arts - Health Care Administration
Keiser University
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