Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adis Garcia

Miami,FL

Summary

Dynamic Sales Director with a proven track record at Vitality Senior Living, excelling in customer service and team supervision. Expert in credit and collections, I cultivated strategic partnerships and enhanced sales processes, driving significant growth. Adept at problem resolution, I align organizational goals with resident satisfaction to achieve outstanding results.

Overview

13
13
years of professional experience

Work History

Sales Director

Vitality Senior Living
Miami, FL
05.2025 - Current
  • Cultivated referral relationships with hospitals, rehab centers, and community organizations to increase client referrals.
  • Oversaw sales processes, including inquiries, tours, follow-ups, and move-ins, ensuring seamless customer experience.
  • Collaborated with Executive Director and Operations teams to align sales objectives with resident satisfaction, enhancing service delivery.
  • Analyzed market trends and competitor data to enhance pricing and positioning strategies.
  • Facilitated regular sales meetings to synchronize team goals and share best practices.
  • Participated in trade shows, conferences, and industry events to elevate company brand image.
  • Utilized CRMs: Yardi and WelcomeHome to manage client interactions effectively.

Human Resources Manager

Royal Senior Care
06.2023 - Current
  • Conducted employment searches, including advertisement placement and candidate interviews, to effectively fill open positions across all departments.
  • Developed and maintained human resources system to support top management's information needs and streamline HR processes.
  • Consulted with Corporate HR to ensure compliance of policies with federal and state laws, mitigating legal risks.
  • Conduct employee orientation programs and oversee new hire on the job training to ensure it adheres to company policy and procedure.
  • Oversee the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
  • Conducted exit interviews to gather feedback from departing employees.
  • Reviewed clerical and personnel records to insure completeness, accuracy, and timeliness.
  • Prepared payroll and overtime reports for submission to corporate accounting department.
  • Participate and prepare employee council and safety committee training.
  • Supervise and coordinate activities of various clerical workers within department.
  • Analyze and organize office operations and procedures such as typing, bookkeeping, flow of correspondence, filling, requisition of supplies, and other clerical services.
  • Evaluate office production, revise procedures, or devises new forms to improve efficiency of workflow.
  • Managed daily operations during shifts to ensure smooth workflow and customer satisfaction.

Director of Customer Service

The Palace at Home
01.2020 - 06.2023
  • Managed high volume of incoming calls to address customer inquiries and concerns
  • Resolved customer complaints by clarifying issues, identifying root causes, selecting appropriate solutions, and following up to ensure satisfaction
  • Assessed and addressed customer needs to enhance satisfaction
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
  • Performed billing, collection and reporting functions for office generating over $13 million annually
  • Updated financial accounts regularly to ensure accuracy.

Director of Private Duty Services

The Palace at Home
01.2013 - 01.2020
  • Ensured patient safety and well-being through adherence to individualized care plans
  • Provided patients with assistance in completing such tasks as bathing, companionship, feeding, mobility assistance such as walking and regular exercising effectively reducing daily burden on family members
  • Maintained records of patient care, condition, progress, or problems to report, and discussed observations with supervisor or case manager
  • Supported elderly clients in daily activities, including bathing, dressing, physical transfers, and incontinence care, enhancing their quality of life

Education

Associate of Arts - Health Care Administration

Kaiser University
Miami, FL
05.2010

Skills

  • Credit and collections

  • Team supervision

  • Customer service

  • Budget management

  • Problem resolution

  • Recordkeeping

  • Labor law compliance

  • Talent acquisition

  • Leadership development

Languages

English
Professional
Spanish
Professional

Timeline

Sales Director

Vitality Senior Living
05.2025 - Current

Human Resources Manager

Royal Senior Care
06.2023 - Current

Director of Customer Service

The Palace at Home
01.2020 - 06.2023

Director of Private Duty Services

The Palace at Home
01.2013 - 01.2020

Associate of Arts - Health Care Administration

Kaiser University
Adis Garcia