Adis Garcia
Miami,FL
Summary
Dynamic Sales Director with a proven track record at Vitality Senior Living, excelling in customer service and team supervision. Expert in credit and collections, I cultivated strategic partnerships and enhanced sales processes, driving significant growth. Adept at problem resolution, I align organizational goals with resident satisfaction to achieve outstanding results.
Overview
13
13
years of professional experience
Work History
Sales Director
Vitality Senior Living
Miami, FL
05.2025 - Current
- Cultivated referral relationships with hospitals, rehab centers, and community organizations to increase client referrals.
- Oversaw sales processes, including inquiries, tours, follow-ups, and move-ins, ensuring seamless customer experience.
- Collaborated with Executive Director and Operations teams to align sales objectives with resident satisfaction, enhancing service delivery.
- Analyzed market trends and competitor data to enhance pricing and positioning strategies.
- Facilitated regular sales meetings to synchronize team goals and share best practices.
- Participated in trade shows, conferences, and industry events to elevate company brand image.
- Utilized CRMs: Yardi and WelcomeHome to manage client interactions effectively.
Human Resources Manager
Royal Senior Care
06.2023 - Current
- Conducted employment searches, including advertisement placement and candidate interviews, to effectively fill open positions across all departments.
- Developed and maintained human resources system to support top management's information needs and streamline HR processes.
- Consulted with Corporate HR to ensure compliance of policies with federal and state laws, mitigating legal risks.
- Conduct employee orientation programs and oversee new hire on the job training to ensure it adheres to company policy and procedure.
- Oversee the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
- Conducted exit interviews to gather feedback from departing employees.
- Reviewed clerical and personnel records to insure completeness, accuracy, and timeliness.
- Prepared payroll and overtime reports for submission to corporate accounting department.
- Participate and prepare employee council and safety committee training.
- Supervise and coordinate activities of various clerical workers within department.
- Analyze and organize office operations and procedures such as typing, bookkeeping, flow of correspondence, filling, requisition of supplies, and other clerical services.
- Evaluate office production, revise procedures, or devises new forms to improve efficiency of workflow.
- Managed daily operations during shifts to ensure smooth workflow and customer satisfaction.
Director of Customer Service
The Palace at Home
01.2020 - 06.2023
- Managed high volume of incoming calls to address customer inquiries and concerns
- Resolved customer complaints by clarifying issues, identifying root causes, selecting appropriate solutions, and following up to ensure satisfaction
- Assessed and addressed customer needs to enhance satisfaction
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Performed billing, collection and reporting functions for office generating over $13 million annually
- Updated financial accounts regularly to ensure accuracy.
Director of Private Duty Services
The Palace at Home
01.2013 - 01.2020
- Ensured patient safety and well-being through adherence to individualized care plans
- Provided patients with assistance in completing such tasks as bathing, companionship, feeding, mobility assistance such as walking and regular exercising effectively reducing daily burden on family members
- Maintained records of patient care, condition, progress, or problems to report, and discussed observations with supervisor or case manager
- Supported elderly clients in daily activities, including bathing, dressing, physical transfers, and incontinence care, enhancing their quality of life
Education
Associate of Arts - Health Care Administration
Kaiser University
Miami, FL05.2010
Skills
- Credit and collections
- Team supervision
- Customer service
- Budget management
- Problem resolution
- Recordkeeping
- Labor law compliance
- Talent acquisition
- Leadership development
Languages
English
Professional
Spanish
Professional
Timeline
Sales Director
Vitality Senior Living
05.2025 - Current
Human Resources Manager
Royal Senior Care
06.2023 - Current
Director of Customer Service
The Palace at Home
01.2020 - 06.2023
Director of Private Duty Services
The Palace at Home
01.2013 - 01.2020
Associate of Arts - Health Care Administration
Kaiser University