Adis Nadarevic
Jacksonville,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Florida East Coast Highway Services
09.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Dispatcher/Planner
Florida East Coast Highway Services
03.2017 - 09.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 120 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
Agent/Transportation Dispatcher
Hansan Logistics/Landstar
08.2015 - 12.2016
- Scheduled drivers to pick up or deliver freight to customers or vendors.
- Coordinated and managed the most efficient freight to remain cost effective.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Analyzed shipment lanes and determined best delivery methods and negotiated rates.
- Updated shipment tracking system and maintained timely data integrity.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Customer Service Representative IV/Support Team
PNC Mortgage
02.2014 - 06.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assigned to a special escrow analysis queue to provide in depth explanations to customer concerning escrow.
- Prepared returned task report on a weekly basis and provided the data to upper management for review.
- Assisted with creating a new acquisition plan and questionnaire for newly acquired loans.
- Assisted with creating a new script for Black Knight to process year end statements.
- Worked on various other projects and assisted management with other duties as business needs required.
- Investigated and resolved customer inquiries and complaints quickly.
Relationship Manager
Homeward Residential Inc
02.2012 - 03.2013
- Established communication with defaulted customers utilizing predictive, preview and manual dialing to offer potential workout alternatives and to make best possible arrangements to cure delinquency.
- Analyzed customers situation and collateral risk to present alternative workout solutions including Special Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-Foreclosure/Short Sale and Deed in Lieu.
- Coordinated activities with Home Retention Fulfillment to ensure timely and accurate response, decisions and resolutions during the loss mitigation process.
- Monitored accounts associated with SCRA to ensure compliance with all required guidelines.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Education
BBA - Finance
University of North Florida
Jacksonville, FL07.2010
Skills
- Performance Reporting
- Contract Management
- Customer Service
- Process Improvement
- Safety and Compliance
- Logistics Oversight
- Customer Retention
- Production
- Operations Management
- Team Leadership
- Planning and Implementation
- Revenue Generation
- Supply Chain Logistics
- Strategic Partnership
- Staff Management
- Process Improvement Strategies
- Operation Monitoring
Hobbies
Playing soccer, watching sporting events, seeing movies with friends, spending time with family, traveling.
Languages
Bosnian
Native or Bilingual
Croatian
Full Professional
Serbian
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Manager
Florida East Coast Highway Services
09.2021 - Current
Dispatcher/Planner
Florida East Coast Highway Services
03.2017 - 09.2021
Agent/Transportation Dispatcher
Hansan Logistics/Landstar
08.2015 - 12.2016
Customer Service Representative IV/Support Team
PNC Mortgage
02.2014 - 06.2015
Relationship Manager
Homeward Residential Inc
02.2012 - 03.2013
BBA - Finance
University of North Florida