Resourceful Community Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
COMMUNITY HEALTH IMPROVEMENT SPECIALIST
THE PARTNERSHIP FOR A HEALTHIER CARROLL COUNTY
08.2022 - Current
Ensures all services are delivered following the mission and SPIRIT values of Lifebridge Health and The Partnership
Maintains and develops effective leadership/action teams in assigned Core Health Improvement Areas
Assures the accomplishment of strategic health improvement goals and targeted results as per Healthy Carroll Vital Signs
Develops, implements supports, and promotes healthier community strategies by utilizing creative communication, clear messaging, and effective planning/execution of key organizational events
Handles multiple projects simultaneously and meets timelines as necessary
Coordinates and collaborates with other staff as well as community, hospital, and health department partners
Collaboratively conducted a Community Health Needs Assessment by preparing a 100-question community survey, prepared focus and key informant groups to compile all data and information received into the top health priorities of the county (Mental Health, Heart Health, Diabetes, Cancer
Prepares and presents a collection of talks/presentations on various dimensions of wellness
Created and managed project plans, timelines and budgets.
Maintained database systems to track and analyze operational data.
Continuous development of Worksite Wellness Programs
BARTENDER/MANAGER ON DUTY
CNR. Hampstead, MD, USA
01.2021 - 07.2024
Managed bar operations, including inventory, ordering, and staff scheduling
Trained and supervised bar staff to maintain high standards of service and product quality
Handled customer inquiries and concerns in a professional and efficient manner
Maintained cleanliness and organization of bar area and equipment
Performed cash handling and closing duties at the end of shifts
Utilized POS system to process orders and payments accurately
Created and implemented cocktail menus and special promotions to drive sales.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
REPORT DEVELOPER
D.W. KOZERA, INC.
11.2020 - 08.2022
Using Microsoft Word and Adobe Acrobat Standard created proposals, letters, and reports of upwards of 100 pages
Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
Using Geotechnical Engineering data given, drafted, edited, and finalized reports to be given to large corporations
Streamlined Geotechnical Engineering data report development processes by implementing new tools, resulting in increased efficiency and reduced turnaround times
Provided historical site data for new project sites which included finding latitude and longitude, historical aerial maps, topographic maps, stream channel maps, and geologic maps, and presented the data in a concise and flowing manner
Gathered and maintained all of the currently employed Professional Engineers' certifications, qualifications, and safety standards for each job site
Identified inefficiencies within current reporting workflows, proposing solutions that ultimately led to a reduction in errors and improved output quality.
MARKETING MANAGER/PATIENT CARE COORDINATOR
AESTHETIC CENTER AT WOODHOLME.
01.2018 - 11.2020
Increased brand awareness by developing and implementing strategic marketing campaigns
Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies
Managed social media accounts for optimal audience engagement and increased online presence
Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness
Published designs for the Baltimore Magazine in September 2019 and 2020 edition
Optimized website content for improved search engine rankings and increased web traffic.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Organized patient records and database to facilitate information storage and retrieval.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
MANAGER/WAITRESS
GREENMOUNT STATION
08.2011 - 01.2020
Managed a team of 10 plus employees in a fast-paced restaurant environment
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Handled customer complaints and issues with professionalism and efficiency
Trained new staff members on proper serving techniques and restaurant policies
Developed relationships with regular customers to provide personalized service and ensure a positive dining experience
Evaluated employee performance and conveyed constructive feedback to improve skills
Established team priorities, maintained schedules and monitored performance
PATIENT TRANSPORTER
GREATER BALTIMORE MEDICAL CENTER
01.2017 - 01.2018
Reduced patient anxiety during transport by maintaining open communication and answering questions
Maintained confidentiality of patient data and condition to safeguard health information.
Enhanced patient comfort by providing compassionate care and timely transportation
Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment
Maintained cleanliness of transport equipment and self to minimize infection risk for patients and staff
Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow
Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence
Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience
Improved efficiency in transporting patients by quickly navigating through the hospital's various departments and floors
Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times
Gained familiarity with oxygen tanks, heart monitors, IVs, and blood pressure machines in addition to hospital policies and procedures.
DENTAL ASSISTANT
WASHINGTON HEIGHTS FAMILY DENTISTRY.
08.2015 - 11.2016
Greet and prepare patients for examinations and procedures while thoroughly gathering medical and dental health histories
Enhanced patient comfort by providing gentle and thorough dental assistance
Streamlined appointment scheduling for increased efficiency and reduced wait times
Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes
Maintained a clean and sterile work environment to prevent cross-contamination and infection
Educated patients on proper oral hygiene techniques, promoting long-term dental health
Collaborated with the dental team to develop customized treatment plans for individual patients
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction
Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed
Increased patient retention by building rapport through excellent communication skills and a friendly demeanor
Contributed to office organization by maintaining accurate patient records and updating files regularly.
Education
GRADUATE CERTIFICATE - Public Administration And Services
COLUMBIA SOUTHERN UNIVERISTY
12.2024
Bachelor of Science - PUBLIC SAFETY ADMINISTRATION/EMERGENCY SERVICES
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
05.2022
DENTAL ASSISTANT -
Dental Assistant Training School
06.2015
Skills
Resource Allocation
Emergency Response
Cross-Functional Collaboration
Adaptability
Data Analysis
Management Collaboration
Program Planning
Problem-Solving
Certification
Mental Health First Aid Certified
Certified Naloxone Trainer
QPR Gatekeeper Certificate
FEMA Introduction to Incident Command System (ICS-100)
FEMA Introduction to the National Incident Management System (IS-00700.b)
FEMA National Response Framework (IS-00800.c)
FEMA Community Preparedness Implementing Simple Activities for Everyone (IS-00909 Community)
FEMA Emergency Planning (IS-00235)
Maryland Department of Health Healing Trauma Certificate
Maryland Department of Health Nutrition and Lifestyle Choices for a Healthy Mind and Body Certificate
100+ HealthStream Certifications
Timeline
COMMUNITY HEALTH IMPROVEMENT SPECIALIST
THE PARTNERSHIP FOR A HEALTHIER CARROLL COUNTY
08.2022 - Current
BARTENDER/MANAGER ON DUTY
CNR. Hampstead, MD, USA
01.2021 - 07.2024
REPORT DEVELOPER
D.W. KOZERA, INC.
11.2020 - 08.2022
MARKETING MANAGER/PATIENT CARE COORDINATOR
AESTHETIC CENTER AT WOODHOLME.
01.2018 - 11.2020
PATIENT TRANSPORTER
GREATER BALTIMORE MEDICAL CENTER
01.2017 - 01.2018
DENTAL ASSISTANT
WASHINGTON HEIGHTS FAMILY DENTISTRY.
08.2015 - 11.2016
MANAGER/WAITRESS
GREENMOUNT STATION
08.2011 - 01.2020
GRADUATE CERTIFICATE - Public Administration And Services
COLUMBIA SOUTHERN UNIVERISTY
Bachelor of Science - PUBLIC SAFETY ADMINISTRATION/EMERGENCY SERVICES
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
DENTAL ASSISTANT -
Dental Assistant Training School
Mental Health First Aid Certified
Certified Naloxone Trainer
QPR Gatekeeper Certificate
FEMA Introduction to Incident Command System (ICS-100)
FEMA Introduction to the National Incident Management System (IS-00700.b)
FEMA National Response Framework (IS-00800.c)
FEMA Community Preparedness Implementing Simple Activities for Everyone (IS-00909 Community)
FEMA Emergency Planning (IS-00235)
Maryland Department of Health Healing Trauma Certificate
Maryland Department of Health Nutrition and Lifestyle Choices for a Healthy Mind and Body Certificate
100+ HealthStream Certifications
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