Versatile and dynamic professional with a proven track record at The Partnership for a Healthier Carroll County, excelling in cross-functional collaboration and data analysis. Spearheaded major health initiatives, enhancing community well-being and achieving strategic goals. Skilled in program planning and adaptability, consistently delivering impactful results and fostering significant improvements in health outcomes.
• Ensure service delivery aligns with the mission and SPIRIT values of Lifebridge Health and The Partnership.
• Lead and develop effective action teams in assigned Core Health Improvement Areas, driving the achievement of strategic health improvement goals.
• Monitor and report progress on health outcomes in alignment with the Healthy Carroll Vital Signs initiative.
• Manage social media accounts to boost audience engagement, raise awareness, and increase online presence for community health programs.
• Develop, implement, and promote strategies for healthier communities through clear communication, effective messaging, and the successful planning/execution of key health-related events.
• Balance multiple projects simultaneously, ensuring deadlines are met while maintaining quality standards.
• Coordinate and collaborate with staff, community partners, healthcare organizations, and the local health department to support health initiatives.
• Co-led the Community Health Needs Assessment by preparing and administering a 100-question survey, organizing focus groups, and compiling data to identify top health priorities (Mental Health, Heart Health, Diabetes, Cancer).
• Prepare and present wellness-focused talks and presentations on various aspects of health and well-being to diverse audiences.
• Create and manage comprehensive project plans, timelines, and budgets, ensuring efficient execution of health initiatives.
• Maintain and analyze operational data through database systems to track program outcomes and inform future strategies.
• Spearheaded the ongoing development of the Worksite Wellness Program to promote employee health and well-being.
• Led the grant writing process for community health projects, including identifying funding opportunities, drafting proposals, and managing the submission process. Worked closely with public health organizations and community partners to create compelling narratives that align with funders' priorities and health equity goals.
• Created, drafted, and finalized proposals, reports, and letters—up to 100 pages—using Microsoft Word and Adobe Acrobat Standard, ensuring accurate formatting and clear communication.
• Ensured high data integrity by carefully reviewing and analyzing data maintenance processes, identifying potential discrepancies, and improving overall data accuracy.
• Developed, edited, and finalized detailed geotechnical engineering reports based on provided data, ensuring precision and clarity in final deliverables to major corporate clients.
• Streamlined report development workflows by introducing new tools and processes, resulting in increased efficiency and reduced turnaround times for report generation.
• Conducted research to provide historical site data for new projects, including latitude/longitude coordinates, aerial and topographic maps, stream channel data, and geologic maps; presented findings in clear, concise reports.
• Compiled and maintained up-to-date records of certifications, qualifications, and safety standards for all professional engineers on staff to ensure compliance with job site requirements.
• Identified inefficiencies within reporting workflows and recommended process improvements, leading to a reduction in errors and enhanced report quality.
• Increased brand awareness by developing and executing targeted marketing campaigns, boosting visibility within the local market.
• Drove sales growth by creating compelling promotional materials and implementing effective advertising strategies across multiple channels.
• Managed social media accounts, increasing audience engagement and enhancing the practice's online presence.
• Conducted market research and analyzed trends to identify new opportunities, adapting marketing strategies to optimize effectiveness and reach.
• Published feature designs in the Baltimore Magazine (September 2019 and 2020 editions), enhancing brand credibility and exposure.
• Optimized website content for better search engine rankings, resulting in increased web traffic and improved lead generation.
• Processed patient payments (cash and credit card) with accuracy, ensuring secure and timely transactions while maintaining detailed records.
• Organized and maintained patient records and databases, streamlining information retrieval and supporting efficient office operations.
• Coordinated patient care by addressing concerns, scheduling appointments, and referring patients to appropriate specialists based on their needs.
• Began as a Hostess and quickly demonstrated strong customer service skills, leading to promotion to Manager within 3 years.
• Managed day-to-day operations of the restaurant, overseeing front-of-house staff and ensuring a positive guest experience.
• Supervised, trained, and mentored a team of 10-15 employees, fostering a collaborative and high-performing work environment.
• Streamlined front-of-house processes, including reservation management, guest seating, and waitlist organization, leading to reduced wait times and improved guest satisfaction.
• Ensured smooth service flow during peak hours by effectively managing guest flow and resolving issues in a timely manner.
• Maintained high standards of cleanliness, organization, and presentation throughout the restaurant, ensuring compliance with health and safety regulations.
• Assisted in budgeting, inventory management, and supply ordering, contributing to cost control and resource optimization.
• Delivered exceptional customer service, resolving customer complaints and concerns in a professional and effective manner.
• Developed and implemented promotional strategies to increase customer retention, boost sales, and enhance the restaurant's reputation.
• Collaborated with the kitchen and bar staff to ensure smooth communication between front and back-of-house operations.
• Demonstrated leadership by promoting a positive team culture, motivating staff to meet performance targets and maintaining high service standards.
• Reduced patient anxiety and enhanced comfort by providing clear communication, answering questions, and offering compassionate care during transport.
• Maintained strict confidentiality of patient information in accordance with hospital policies to safeguard privacy and uphold HIPAA standards.
• Ensured patient safety and comfort by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
• Regularly sanitized transport equipment and adhered to infection control protocols to reduce risks to patients and hospital staff.
• Collaborated with nursing staff to prioritize urgent transports, ensuring timely and efficient patient movement across departments.
• Assisted in the safe transfer of critically ill patients, following medical protocols and maintaining attention to detail in high-stress situations.
• Provided emotional support to patients and families, helping to ease anxiety and create a positive hospital experience.
• Navigated hospital departments and floors efficiently, improving transport times and overall hospital workflow.
• Contributed to a safe hospital environment by adhering to safety policies and procedures, ensuring compliance with hospital regulations.
• Gained proficiency in the operation of medical equipment, including oxygen tanks, heart monitors, IVs, and blood pressure machines, in line with hospital procedures.
• Greeted and prepared patients for examinations and procedures, gathering comprehensive medical and dental histories to ensure accurate treatment planning.
• Enhanced patient comfort by providing gentle, thorough assistance during dental procedures, fostering a calming atmosphere for anxious patients.
• Streamlined appointment scheduling, reducing wait times and improving overall office efficiency.
• Assisted dentists with complex procedures, ensuring optimal patient care, safety, and successful treatment outcomes.
• Maintained a clean, sterile work environment in compliance with infection control protocols to prevent cross-contamination and ensure patient safety.
• Educated patients on proper oral hygiene techniques, reinforcing preventive care and long-term dental health.
• Collaborated with the dental team to develop customized treatment plans tailored to individual patient needs and preferences.
• Provided efficient chairside assistance during examinations, improving dentist workflow and increasing patient satisfaction.
• Prepared and sterilized dental instruments and equipment, ensuring all tools were ready for use and maintaining a high standard of hygiene.
• Increased patient retention through strong rapport-building, excellent communication, and a friendly, approachable demeanor.
• Contributed to office organization by maintaining accurate patient records, updating files, and ensuring timely follow-up care.
Resource Allocation
Emergency Response
Cross-Functional Collaboration
Adaptability
Data Analysis
Management Collaboration
Program Planning and Development
Problem-Solving
• Mental Health First Aid Certified • Certified Naloxone Trainer • QPR Gatekeeper Certificate • FEMA Introduction to Incident Command System (ICS-100) • FEMA Introduction to the National Incident Management System (IS-00700.b) • FEMA National Response Framework (IS-00800.c) • FEMA Community Preparedness Implementing Simple Activities for Everyone (IS-00909 Community) • FEMA Emergency Planning (IS-00235) • Maryland Department of Health Healing Trauma Certificate • Maryland Department of Health Nutrition and Lifestyle Choices for a Healthy Mind and Body Certificate • 100+ HealthStream Certifications
• Co-Chair of the Advancing Health and Wellness Leadership Team
• Board Member of The Eagle Center
• Lifebridge Carroll Hospital Bridging Life Volunteer
• Westminster Rescue Mission Food Distribution Program Volunteer
• United Way of Central Maryland Volunteer
• Member of the MD Responds Medical Reserve Corps
• Collaboratively worked on the Community Health Needs Assessment resulting in focuses on mental health, diabetes, heart health, and cancer initiatives
• Developed and delivered a diverse range of community health presentations on topics such as mental health, body positivity, stigma, chronic disease prevention, sun safety, and parenting in the digital age.
• Developed the "Roots for Learning" program, an innovative public health initiative supporting child and family well-being through integrated nutrition, physical activity, mental health, digital literacy, cultural competency, and health screenings.
• Mental Health First Aid Certified • Certified Naloxone Trainer • QPR Gatekeeper Certificate • FEMA Introduction to Incident Command System (ICS-100) • FEMA Introduction to the National Incident Management System (IS-00700.b) • FEMA National Response Framework (IS-00800.c) • FEMA Community Preparedness Implementing Simple Activities for Everyone (IS-00909 Community) • FEMA Emergency Planning (IS-00235) • Maryland Department of Health Healing Trauma Certificate • Maryland Department of Health Nutrition and Lifestyle Choices for a Healthy Mind and Body Certificate • 100+ HealthStream Certifications