Nicole Barbour
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Financial Specialist
Yale New Haven Health System
Greenwich, CT
04.2022 - Current
- Assisted patients in understanding and completing necessary paperwork for insurance coverage.
- Researched and resolved billing discrepancies with insurance companies.
- Performed data entry of patient demographics, financial information, and medical records into electronic systems.
- Provided customer service support for patient inquiries related to their account balances.
- Reviewed all documentation prior to submitting claims to ensure accuracy and completeness.
- Managed a high volume of incoming calls from patients regarding their bills or payment plans.
- Maintained compliance with HIPAA regulations by safeguarding confidential information.
- Reviewed documents submitted by patients for accuracy before entering them into the system.
- Advised patients about available resources for assistance with medical bills such as charity programs or government aid.
- Participated in training sessions related to new software implementations within the department.
- Processed patient payments and scanned identification and insurance cards.
- Offered patients information and assistance navigating insurance coverage.
- Recorded information according to insurance company requirements to maximize insurance coverage and reduce patient costs.
- Checked postings and documents for correctness, accuracy and proper coding.
Skills
- Patient Registration
- Electronic Health Records Management
- Insurance Verification
- Medical coding knowledge
- HIPAA Compliance
- Conflict Resolution
- Customer Service
- Filing and data archiving
- Medical Terminology
- Federal Regulation Compliance
- Customer Relations
- Data Entry
- Inventory Control
- Team building
Certification
- CCMA CERTIFIED (MEDICAL ASSISTANT)
Timeline
Patient Financial Specialist
Yale New Haven Health System
04.2022 - Current
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