ADISU GEBREMICHAEL
Inglewood,USA
Summary
Accomplished banking professional with a proven track record, adept in market research & development and exceptional in fostering corporate communications. Excelled in enhancing customer relationships and expanding client bases through strategic marketing and workshop facilitation. Skilled in MS Office and risk assessment, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
UNIVERSAL BANKER
FIRSTCITIZENS BANK
SANTA MONICA, CALIFORNIA
10.2024 - Current
- Provide extraordinary customer service by conducting business in a professional, friendly manner, and building long-term customer relationships.
- Process transactions per customer requests, including deposits, withdrawals, or check cashing, issuing cashier checks or gift cards, debit card services, check ordering, online banking assistance, stop payments, and initiating wire transfers.
- Opens new consumer and business accounts, including checking, savings, CDs, and IRAs.
- Cross-selling and promoting bank products and services
TELLER III
MIDFIRST BANK
OKLAHOMA
11.2022 - 10.2024
- Responsible for efficiently processing a variety of customer transactions while providing the highest level of service.
- Processing customer transactions efficiently and accurately in a fast-paced environment, while maintaining a balanced cash drawer, and adhering to internal controls and procedures.
- Cross-selling bank products and services that would benefit everyone.
- Responding to customer inquiries and concerns by researching and identifying positive solutions.
SENIOR IMPORT OFFICER/ SENIOR CUSTOMER RELATION OFFICER
COOPERATIVE BANK OF OROMIA S.C.
07.2016 - 09.2022
- Facilitate international banking to broaden the client base through targeted outreach and follow-up.
- Coordinate day-to-day financial transactions and import-export guarantees between international banks and local import-export clients.
- Advise clients on import-export procedures, methods of payment, funding, and foreign exchange, in line with the International Chamber of Commerce and National Bank of Ethiopia rules and regulations.
- Co-develop customized training on applicable import-export best practices for senior and middle-level managers, including communicating with international clients.
- Manage the delivery of trade services to existing and new corporate clients through regular contact, to increase utilization and revenue generation for respective clients.
ASSOCIATE RESEARCH AND DEVELOPMENT OFFICER
COOPERATIVE BANK OF OROMIA S.C.
02.2016 - 06.2016
- Analyze market trends in the banking sector to support the development of new products targeting bank clients.
- Track competitive products through research to inform and advise senior management on the best approaches to expand the customer base and to ensure the profitability of the bank.
- Forecast the economic and financial environment relatable to the bank’s performance, and present research outcomes to senior managers.
- Responsible for writing up research papers and presenting research findings to senior managers.
CUSTOMER SERVICE OFFICER/ GRADUATE TRAINEE
COOPERATIVE BANK OF OROMIA S.C.
02.2015 - 02.2016
- Handle direct customer relations, interview, and advise incoming clients on available banking services and products, and forward client claims.
- Process payment, accept deposits, and handle withdrawals.
- Prepare tickets for the Branch Auditor and the check deposit slips for the Branch Controller.
Education
MASTER’S - PUBLIC RELATIONS AND STRATEGIC COMMUNICATIONS
ADDIS ABABA UNIVERSITY
01.2019
BACHELOR OF ARTS - MANAGEMENT
ADMAS UNIVERSITY
01.2014
Skills
- Marketing
- Market research & development
- Corporate communications & branding
- Document preparation
- MS Office (Word, Excel, Access, PowerPoint, OneNote)
- Banking deposits and withdrawals
- Business management
- Workshop facilitation
- Risk Assessment and control
Certification
- Marketing Research Certificate
- International Trade/Import & Export Practice Certificate
- International Banking Service Certificate
- Professionals Customer Delight Certificate
References
- Chaves Johnson, Top/ Teller Supervisor, Midfirst Bank, +1816-808-8197, Chaves.Johnson@midfirst.com
- Abiy Abebe, Manager, Import and Export, Cooperative Bank of Oromia S.C., +251911133231, abiya@coopbankoromia.com.et
- Edda Zekarias, Strategic Communications Officer, United Nations Office to the African Union, +2519300110851, zekarias2@un.org
Timeline
UNIVERSAL BANKER
FIRSTCITIZENS BANK
10.2024 - Current
TELLER III
MIDFIRST BANK
11.2022 - 10.2024
SENIOR IMPORT OFFICER/ SENIOR CUSTOMER RELATION OFFICER
COOPERATIVE BANK OF OROMIA S.C.
07.2016 - 09.2022
ASSOCIATE RESEARCH AND DEVELOPMENT OFFICER
COOPERATIVE BANK OF OROMIA S.C.
02.2016 - 06.2016
CUSTOMER SERVICE OFFICER/ GRADUATE TRAINEE
COOPERATIVE BANK OF OROMIA S.C.
02.2015 - 02.2016
MASTER’S - PUBLIC RELATIONS AND STRATEGIC COMMUNICATIONS
ADDIS ABABA UNIVERSITY
BACHELOR OF ARTS - MANAGEMENT
ADMAS UNIVERSITY
Similar Profiles
Kristine KolsarKristine Kolsar
Country Manager at HOLM BANK LATVIA SIA (HOLM BANK AS)Country Manager at HOLM BANK LATVIA SIA (HOLM BANK AS)
Charleen SkirmontCharleen Skirmont
Market Relationship Banker II at First Midwest Bank/Old National BankMarket Relationship Banker II at First Midwest Bank/Old National Bank
Fady MorcousFady Morcous
Bank Teller at American National Bank, US BankBank Teller at American National Bank, US Bank
JOEL NwaiwuJOEL Nwaiwu
Physical Security Officer at Marksman Security CorporationPhysical Security Officer at Marksman Security Corporation
Yohannes SharewYohannes Sharew
Mechanical Engineer at Mesfin Industrial Engineering PLCMechanical Engineer at Mesfin Industrial Engineering PLC