Aditi Dewan
Jacksonville ,FL
Summary
Highly driven account manager with over twelve years of sales and eight years of account management experience in the Beauty & Technology space. Possesses strong negotiation, sales & business strategy skills with a proven ability to foster productive relationships & generate excellent business results.
Overview
15
15
years of professional experience
Work History
Customer Success Manager
AMAZON
03.2021 - 06.2023
- Including the responsibilities below, also directed vendor account specialists & managed fortune 500 brands
- Analyzed customer feedback to identify areas for improvement, leading to business growth
- Grew vendor sales by ensuring vendor commitment (marketing, renewals, promotions)
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
- Leveraged data and analytics to advise vendors on business strategy
- Created & presented business plans to drive customer loyalty & trust
Account Manager
AMAZON
03.2021 - 09.2022
- Grew managed brands by over 200% year over year
- Championed seamless omnichannel experiences for vendors to Amazon.com
- Fostered lasting relationships with customers through effective communication and consistency, resulting in long-term loyalty and an expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Salon Business Development Partner
AVEDA (ESTEE LAUDER)
06.2019 - 04.2021
- Grew the Seattle market 20% over goal
- Number one in the Pacific Northwest and number two in the country for the highest number of new launch sell-ins
- Recognized for acquiring the highest number of new business deals in the Pacific Northwest
- Insured that all businesses stayed open for the brand in the assigned territory during the pandemic by transitioning them all to an e-commerce platform (created onboarding instructions and trained businesses on how to transition)
Retail Account Manager
BENEFIT COSMETICS (LOUIS VUITTON MOET HENNESSEY)
05.2014 - 01.2019
- Grew territory to $3MM by creating store by store education strategies & implementing educational programs at Sephora + Macy's
- Took brand ranking from an 8 to a 3 by building relationships with key decision makers at Sephora
- Exceeded all launch goals & events by implementing weekly sales strategies & training the store and brand artists to sell creatively
- Recipient of the Brand Partnership award from Sephora
Portfolio Manager
AURORA ALTERNATIVE INVESTMENTS
04.2013 - 04.2014
- Successfully sourced $100K of private equity from multiple investors through networking & referrals
Consultant & Personal Beauty Advisor
SEPHORA
11.2008 - 10.2011
- Recognized in Ontario for highest sales and 5 star customer feedback
Education
BACHELOR OF FINE ART -
Ontario College Of Art & Design University
01.2011
AESTHETICS LICENSE -
South Hills Beauty Academy
01.2021
Skills
- Sales Plan Creation & Implementation
- Consultative Selling
- Business Coaching
- Promotion Strategy
- Internal & External Negotiation
- CPG product sales
- Distributor Relationship Management
- Forecasting
- Business Coaching
- Salesforce
- Tableau
- Microsoft Office
- Adobe CS
- Sketch
Languages
English
Native or Bilingual
Hindi
Limited Working
Spanish
Limited Working
Timeline
Customer Success Manager
AMAZON
03.2021 - 06.2023
Account Manager
AMAZON
03.2021 - 09.2022
Salon Business Development Partner
AVEDA (ESTEE LAUDER)
06.2019 - 04.2021
Retail Account Manager
BENEFIT COSMETICS (LOUIS VUITTON MOET HENNESSEY)
05.2014 - 01.2019
Portfolio Manager
AURORA ALTERNATIVE INVESTMENTS
04.2013 - 04.2014
Consultant & Personal Beauty Advisor
SEPHORA
11.2008 - 10.2011
BACHELOR OF FINE ART -
Ontario College Of Art & Design University
AESTHETICS LICENSE -
South Hills Beauty Academy