Aditi Ramesh
Austin,TX
Summary
Experienced in Business Analysis and Product Management: Over 11 years of experience, specializing in IT solution design, product management, and business process analysis.
Data-Driven Strategist: Proficient in using data analytics for strategic decision-making and product roadmap development.
Technical and Business Integration: Adept at translating technical complexities into actionable, client-focused strategies.
Problem-Solving Leader: Combines product management foresight with business analysis to effectively anticipate and solve issues.
Versatile Industry Experience: Diverse expertise across sectors like E-commerce, Public Sector, and Healthcare, blending business analysis with product management. Results-Oriented Innovator: Focused on driving product innovation and delivering measurable outcomes through a blend of technical skills and strategic thinking.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Product Manager/Solutions Designer
IBM
08.2020 - Current
- Data-Driven Business-Engineering Liaison: Expert in bridging the gap between engineering and business through data analytics, determining requirements, and delivering actionable insights to stakeholders
- Cross-Functional Program Management: Successfully led a 5-member team across multiple departments, coordinating with six business partners to launch a Telephony modernization project
- Significant Efficiency and Satisfaction Gains: Boosted customer service agent efficiency by 65% and customer satisfaction by 50% through strategic process improvements
- Strategic Roadmap Leadership: Owned and executed product roadmaps, collaborating with key stakeholders for a major public sector project, ensuring alignment with business goals
- Project Delivery Excellence: Ensured timely project success by effectively managing the product backlog, prioritizing feature requests, defects, and bugs
- Risk Management and Reliability Assurance: Identified and mitigated technical risks, maintaining high reliability standards for new product features
- Complex System Integration: Led the integration of a sophisticated Telephony system using APIs, business systems, and workflows
- Process Optimization for Team Efficiency: Implemented process enhancements to foster self-organization and maximize engineering team productivity
- End-User Training and Experience Enhancement: Conducted comprehensive training for over 200+ end users, significantly enhancing customer experience with the new application.
Product Manager
Arctic IT
03.2018 - 08.2020
- Customer-Centric Product Development: Focused on integrating customer feedback into product enhancements, resulting in a 30% improvement in customer satisfaction
- Effective Roadmap Execution: Demonstrated expertise in developing and executing strategic product roadmaps, achieving a 20% faster rollout of key features
- Project Leadership and Execution: Led projects to excellence by optimizing team processes, significantly improving team collaboration and project efficiency
- Data-Driven Strategy: Utilized data analysis to inform product decisions, enhancing feature relevance and user adoption rates
- Optimized Resource Management: Ensured efficient resource and technology use in project implementations, contributing to streamlined project delivery
- Collaborative Stakeholder Management: Effectively collaborated with stakeholders in project planning and execution, ensuring smooth project progression and meeting deadlines
- Proactive Technical Roadmap Updates: Regularly updated technical roadmaps to align with evolving market needs and product goals, fostering continuous improvement
- Balanced Technical Prioritization: Strategically balanced short-term and long-term technical needs, optimizing product functionality and ensuring sustainable value.
Sr. Business Applications Consultant
Thomson Reuters Elite
04.2016 - 02.2018
- Legal CRM Solutions Expertise: Specialized in planning and managing Thomson Reuters Elite CRM implementations, customizing solutions to meet specific law firm requirements and objectives
- Law Firm Business Process Optimization: Analyzed and aligned law firm processes with Thomson Reuters Elite CRM functionalities, enhancing legal service efficiency and client management
- Stakeholder Engagement in Legal Sector: Collaborated with key stakeholders in law firms to gather comprehensive requirements, ensuring solutions are finely tuned to legal industry specifics
- Strategic Legal CRM Solution Design: Developed tailored CRM strategies for law firms, integrating Elite applications, third-party tools, and custom solutions to address unique legal operational needs
- Risk Management in Legal CRM Projects: Efficiently managed risks, issues, and challenges specific to Elite CRM implementations in law firms, ensuring project success and compliance
- Efficient Project Delivery: Consistently delivered Thomson Reuters Elite CRM projects within time and budget constraints, demonstrating adept project management in the legal technology sector.
Program Manager/ Business Analyst
Socialblood Inc.
09.2015 - 04.2016
- CRM Project Leadership at Socialblood: Led Dynamics CRM implementations as a Project Manager and Business Analyst, overseeing requirements, design, and client engagement, while providing training and mentorship
- Healthcare CRM Implementation Management: Managed a 4-engineer team for Dynamics CRM upgrades for a New Jersey Healthcare Provider, focusing on resource optimization, team development, and client satisfaction.
Lead Business Analyst
Slalom Consulting
04.2014 - 09.2015
- Strategic Roadmap Development: Orchestrated the strategy and execution of product roadmaps, aligning development with diverse client needs across multiple jurisdictions, considering varying legal and compliance frameworks.
- Client Engagement and Requirement Analysis: Led client-facing discussions to elicit needs, providing industry insights and best practices. Specialized in translating complex business requirements into functional requirements and scalable user stories.
- Team Leadership and Process Optimization: Managed a cross-functional team, including offshore resources, in design, development, and QA processes. Streamlined project workflows using collaboration software, enhancing requirement and task management in line with SDLC protocols.
Business Analyst, Sr. Analyst
Avanade Inc.
03.2012 - 04.2014
- Dynamics CRM Expertise: Expertly led the installation, configuration, and deployment of Microsoft Dynamics CRM (2011 and 2013 versions), delivering customized solutions to meet varied client requirements.
- Documentation and Design Proficiency: Authored a comprehensive suite of documentation, including Fit-Gap Analysis, Functional and Technical Designs, and Training Materials, enhancing project clarity and implementation success. Skillfully designed functional prototypes in Visio and CRM to accurately represent client requirements.
- Innovative Training and Toolkit Development: Developed an in-depth User Training Guide for a major Swiss bank, facilitating efficient software adoption by over 2000 users. Innovated a Project Management Toolkit for CRM 2011, recognized and utilized as a key asset by Avanade and Accenture.
- Recipient of CRM Spot Awards: Honored with the CRM Spot Award in both April and August 2013, in recognition of exceptional performance and significant contributions to the success of key CRM projects.
Education
Bachelor of Information Technology and Informatics (Minor: Human Resources Management) - Information Technology
Rutgers University
New Brunswick, NJ01.2012
Skills
- Dynamics 365 (Sales, Customer Service, Marketing), Power Platform
- Azure DevOps, JIRA
- Agile Methodology, Scrum Framework, User Story Creation, Requirements Gathering, User Acceptance Testing, Requirements Analysis
- Product Management: Product Lifecycle Management (PLM), Product Roadmaps, Product Vision and Strategy, End to End Feature Delivery, Market Research, Road mapping, Stakeholder Alignment, Teamwork and Collaboration, Analytical and Critical Thinking
Websites
Certification
- Microsoft Certified Technology Specialist: Specialization in MS Dynamics CRM 2011, Dynamics 365.
- Azure Fundamentals: Comprehensive understanding of Microsoft Azure cloud services.
Timeline
Product Manager/Solutions Designer
IBM
08.2020 - Current
Product Manager
Arctic IT
03.2018 - 08.2020
Sr. Business Applications Consultant
Thomson Reuters Elite
04.2016 - 02.2018
Program Manager/ Business Analyst
Socialblood Inc.
09.2015 - 04.2016
Lead Business Analyst
Slalom Consulting
04.2014 - 09.2015
Business Analyst, Sr. Analyst
Avanade Inc.
03.2012 - 04.2014
Bachelor of Information Technology and Informatics (Minor: Human Resources Management) - Information Technology
Rutgers University