Provided Revenue Management Pricing, Sales, Digital Marketing and Distribution strategy guidance for a portfolio of Branded and and Independent destination resorts with residences
Led Revenue Optimization meetings to review and optimize Revenue Management, Digital Marketing, Sales and Distribution performance
Evaluate and Develop all RM systems, proprietary strategy tools and training to maximize overall hotel profitability
Developed and implemented Budgeting and forecasting tools to create and present the Annual Operating Plans to Ownership and Partners
Analyzed market intelligence, brand reports and created KPIs in order to maximize revenue opportunities
Integral part of Sales and Marketing, IT and Revenue Management transitions during acquisition of fourteen hotels since 2011
Manage, develop, and mentor Property RM teams by continuously monitoring/reviewing forecasts, yielding decisions, and other KPIs.
Created Revenue maximization tools to evaluate business opportunities to optimize Total Resort RevPAR
Implemented NAVIS a reservations sales software and increased conversion from 35% to 59%
Manage and optimize the performance of the Central Reservations team that booked 50% Leisure revenue and over $1M in incremental ancillary revenues
Responsible for evaluating and negotiating contracts for various Revenue Management and Sales & Marketing tools
Drive property marketing initiatives including brand management, website development, and effective strategic partnerships along with the marketing team
Develop and create 5-year strategic plans for long term growth by segment.
DIRECTOR OF REVENUE MANAGEMENT
Hawks Cay Resort
03.2010 - 12.2010
Worked with GM and DOSM to formulate strategies to increase both Group and Transient business
Created Monthly and Daily Pace tools to measure year-over-year performance by segment, price optimization and maximizing yield decisions
Increased RevPAR by 14% from July through December 2010
Developed tools and processes to minimize wholesale adjustments which led to $800k in annualized savings
Created Incentive plan to influence and measure Key behaviors in Transient Sales team and Front office team that drove over $500k in annualized revenue in 2010
Created business intelligence tools to understand customer behavior by season and developed brand positioning documents that helped implement promotions and packages
Created all revenue forecasts/budget documents including 18-day, 30-60-90 forecast and maintain forecast accuracy +-3%.
DIRECTOR OF REVENUE MANAGEMENT
Gaylord Palms Resort & Convention Center
06.2004 - 03.2010
Developed and led hotel’s annual budget, long-range financial and strategic plans and monthly forecasting process
Collaborate with GM and VP of Sales & Marketing to formulate and implement the most effective revenue management strategies for both group and transient business
Analyzed Special events performance and made pricing and yielding changes and increased revenues by 25% year-over-year
Created incentive programs by partnering with Reservations and Front office that helped produce $1M incremental revenue
Created benchmarking tools by analyzing ratio of rooms to function space utilized, desired segmentation mix, STR reports and devised strategies for space optimization and revenue maximization
Developed booking pace reports and created strategies to fill distressed demand periods
Supported financial analysis of Hotel Operations to ensure cost effectiveness and increase efficiencies.
SENIOR FINANCIAL ANALYST
Gaylord Palms Resort & Convention Center
04.2006 - 12.2006
Participated and supported annual budgeting, monthly forecasting process and developed resort’s long-range financial plan
Analyzed Housekeeping labor model and implemented credit system that saved $2M in annualized labor costs
Created performance reports for various revenue generating departments to measure effectiveness.
FINANCIAL ANALYST
Gaylord Palms Resort & Convention Center
04.2005 - 03.2006
Developed and implemented Excel based budgeting models to ensure a smooth budgeting process throughout the hotel
Worked with department leaders in compiling the revenue and expense forecast for the rest of the year
Analyzed costs against budget and forecast, and prepared departmental monthly accuracy reports
Trained department managers on how to better utilize financial planning tools and processes; such as expense forecasting, checkbooks etc
Assisted with financial planning and review process for assigned departments including budget preparation, operating reviews and financial packages for presentations.
Education
MBA -
Rollins College, Crummer Graduate School of Business
Diploma in Statistics -
Panjab University, India
BS in Physics -
St. Stephen’s College, India
Skills
Strategic Planning
Operations Management
Financial Analysis & Modelling
Leadership and Team Management
Data Mining & Analytics
Negotiation and Contract Management
Technology Proficiency
Project Management
Cross-functional Collaboration
Systems & Brands: Synxis, Travelclick, Revinate CRM, NAVIS,Springer Miller, Opera, Micros, Delphi, Real Time Accounting Software, Datavision, Power BI, Proprietary sales and revenue management tools by Marriott and IHG
Timeline
VP of Revenue Management
North View Hotel Group, LLC
01.2011 - 04.2024
DIRECTOR OF REVENUE MANAGEMENT
Hawks Cay Resort
03.2010 - 12.2010
SENIOR FINANCIAL ANALYST
Gaylord Palms Resort & Convention Center
04.2006 - 12.2006
FINANCIAL ANALYST
Gaylord Palms Resort & Convention Center
04.2005 - 03.2006
DIRECTOR OF REVENUE MANAGEMENT
Gaylord Palms Resort & Convention Center
06.2004 - 03.2010
MBA -
Rollins College, Crummer Graduate School of Business