Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Cricket
Languages
Interests
Timeline
Generic

Jessica Claire

Boston,NY

Summary

Dynamic Agent Supervisor at Accenture with a proven track record in team management and performance appraisals. Enhanced departmental efficiency through innovative workflow processes, while fostering a collaborative environment that promoted coaching and mentoring. Successfully developed strategies with cross-functional teams to elevate overall company performance.

Overview

1
1
Certification

Work History

Agent Supervisor

Accenture
01.2022 - 02.2022
  • Assisted guests in person and on phone with information about tours and services.
  • Cultivated a positive work environment, fostering teamwork and promoting professional growth among agents.
  • Increased efficiency within the department through the implementation of innovative workflow processes tailored specifically towards agent success.
  • Collaborated with cross-functional teams to develop strategies for improving overall company performance in the market.

Agent Services Coordinator

Accenture
01.2022 - 02.2022
  • Optimized agent satisfaction by regularly soliciting feedback regarding potential areas for improvement within company policies or procedures.
  • Improved agent retention rates by fostering a supportive work environment and providing professional development opportunities.
  • Assisted agents with contract negotiations, ensuring compliance with company policies and industry regulations.
  • Organized training seminars to enhance agents'' knowledge of industry trends, tools, and best practices.

Education

Bachelor of Science - Accountant

Marion
New York
01-2019

Skills

  • Performance appraisals
  • Call center experience
  • Team management
  • Coaching and mentoring

Affiliations

  • Affiliation Test Data

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Cricket

Text

Languages

Hindi
Professional Working

Interests

  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques

Timeline

Agent Supervisor

Accenture
01.2022 - 02.2022

Agent Services Coordinator

Accenture
01.2022 - 02.2022

Bachelor of Science - Accountant

Marion

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