Aditya Singh
Analyst
New delhi
Summary
Dynamic and results-driven analyst with over 2 years of experience in digital marketing and nearly 2 years in customer support and client management. Adept at driving customer retention through effective communication and relationship-building with stakeholders. Proven proficiency in Google Ads, with a strong ability to analyze data, optimize campaigns, and deliver actionable insights. Skilled at managing client expectations, facilitating stakeholder meetings, and ensuring a seamless customer experience to achieve business goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Analyst
Vaco binary Semantics LLP
Gurugram
10.2023 - Current
- Company Overview: Google Hotel Ads
- Optimized Google Hotel Ad campaigns for US clients by improving audience targeting, resulting in a 20% increase in
click-through rates (CTR) and 15% improvement in conversions. - Managed ongoing communication with clients, ensuring seamless policy adherence for Google Hotel Ads, leading to improved partner satisfaction and client success.
- Developed and maintained Google Hotel Ads policies, ensuring alignment with industry standards and company objectives.
- Identified, tracked, and reported bugs in the Google Ads dashboard, collaborating with engineering teams to implement timely fixes.
Senior Customer Executive
FIS/TP
Gurugram
01.2022 - 09.2023
- Provided expert support to UK clients via chat and phone, addressing technical queries and resolving billing issues promptly.
- Collaborated with internal teams to troubleshoot and escalate technical issues, ensuring timely solutions and enhancing the customer experience.
- Leveraged Excel for data analysis, reporting, and tracking customer issues, improving resolution times and reporting accuracy.
- Utilized CRM tools like Zendesk and Zoho to track customer interactions, manage cases, and ensure seamless follow-up.
Education
Bachelor's Degree - undefined
Delhi University
New delhi 01.2017 - 1 2021
12th Grade -
Govt. Co-ed Senior Secondary School
New delhi 01.2015 - 1 2017
10th Grade -
Govt. Boys Senior Secondary School
New delhi 01.2013 - 01.2015
Skills
Quality Control
Market Analysis
Client communication
Analytical and Critical Thinking
Key stakeholder relationship building
Social media marketing
MS Excel Proficiency
70 WPM Typing Speed
Email Writing Proficiency
Campaign management
Keyword research analysis
Video marketing techniques
Pay-per-click advertising
Digital marketing
SEO optimization
Customer relationship management
Timeline
Analyst
Vaco binary Semantics LLP
10.2023 - Current
Senior Customer Executive
FIS/TP
01.2022 - 09.2023
Bachelor's Degree - undefined
Delhi University
01.2017 - 1 2021
12th Grade -
Govt. Co-ed Senior Secondary School
01.2015 - 1 2017
10th Grade -
Govt. Boys Senior Secondary School
01.2013 - 01.2015
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