Versatile and results-driven Senior Business Intelligence Analyst with 9 years of experience in data analytics, process optimization, and business intelligence. Proven expertise in SQL, Tableau, and Python, delivering high-impact dashboards and data solutions for senior leadership. Adept at mentoring, stakeholder engagement, and leading cross-functional initiatives that drive cost savings and operational efficiency. Recognized with multiple awards for outstanding contributions to Workplace Experience and Corporate Real Estate teams at T-Mobile.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Senior Business Intelligence Analyst - Corporate Real Estate & Facilities
T-Mobile
06.2022 - Current
Company Overview: Awarded Employee of the Quarter (Workplace Experience) and Spotlight Award (HR & Workplace Experience, Oct 2024) for high-impact data solutions, leadership, and advancing operational efficiency
Manage and deliver the Workplace Experience Dashboard to the EVP, Senior People Officer, and senior leadership each month
Provides insights on Corporate Real Estate and Corporate Security, covering Portfolio Operating Expenses (OPEX), Headcount, Attendance, OPEX Forecasts, Project Management Estimates, Social Metrics, Work Order and Maintenance Request Trends, and Workplace Injuries and Violence metrics
Develop and manage the Portfolio Cost Metrics Dashboard, highlighting OPEX outliers at the site level and delivering regional Occupancy OPEX metrics to guide decision-making by Transaction Managers and Real Estate leadership
Created and maintain the Regional Call Template, standardizing reporting of Project Management fields and key metrics for use by TMs, PMs, Facilities, and the Senior Director of Corporate Real Estate
Designed an automated 'Badging Red Flags' process using Python and embedded SQL queries to detect attendance anomalies at the site level, generating reports shared with key stakeholders
Redesigned the Accounting Lease Aptitude Engine process, ensuring FP&A receives timely, accurate straight-lined lease expense reporting to support accurate forecasting and planning
Automated expense anomaly detection using Python, proactively flagging >10% Month-over-Month variances in CoStar and alerting FP&A, Lease Accounting, and Corporate Security
Developed a custom SQL query for FP&A, automating lease estimate updates and saving one day of manual work per month
Conducted geospatial analysis using MapInfo Pro and Python to detect and correct location coordinate issues across site data, improving data quality and enabling more accurate reporting
Delivered cost savings of $360K by negotiating with CoStar to bring in submarket data with geospatial files, leveraging the data extract option instead of a higher-cost direct connection
Awarded Employee of the Quarter and Spotlight Award for high-impact data solutions and operational improvements
Completed LeaderShift Leadership Training, enhancing skills in Prioritization, Delegation, Managing Difficult Conversations, and Providing Actionable Feedback
Mentored junior analysts in SQL optimization, Tableau dashboard design, and business process improvement
Awarded Employee of the Quarter (Workplace Experience) and Spotlight Award (HR & Workplace Experience, Oct 2024) for high-impact data solutions, leadership, and advancing operational efficiency
Senior Business Intelligence Analyst (Contract via TEKsystems & Indus Group)
T-Mobile
06.2020 - 05.2022
Spearheaded Combined Occupancy Reporting post T-Mobile/Sprint integration, ensuring accurate headcount and occupancy data for COVID-19 planning
Automated daily badge data reporting to support facility access management and return-to-office strategies
Created parking utilization and conference room usage dashboards, guiding resource allocation and lease management decisions
Delivered geospatial commute analysis, aiding in optimized site selection and return-to-work strategies
Provided SQL and Tableau training for interns and new hires in the Corporate Real Estate team
Business Intelligence Developer (Contract via TEKsystems & Indus Group)
Medtronic
12.2019 - 04.2020
Developed Power BI dashboards and SQL queries to support supplier terms improvement and vendor master consolidation, resulting in significant cost savings
Collaborated with supply chain, procurement, and finance teams, gathering requirements and delivering data solutions via Agile methodologies
Business Data Analyst (SQL, Data Reporting and Visualization)
American Medical Response
11.2016 - 09.2019
Automated custom SQL reports and visualizations in SSRS and Tableau to optimize health plan and vendor analysis
Conducted claims and billing reconciliations, reducing discrepancies and streamlining internal processes
Provided SQL and Tableau training and developed process documentation to improve reporting capabilities
Led automation projects that saved hundreds of man-hours on manual data tasks
Education
Master's - Business Analytics (Big Data)
University of Colorado Denver
Bachelor's - Chemical Engineering (Hons)
National University of Singapore
Skills
SQL
MySQL
Oracle PL-SQL
Python
R
Tableau
Power BI
MapInfo Pro
Python Geospatial Libraries
CoStar
SAP
FM Systems
Leadership
Certification
LeaderShift Leadership Program, 2024
Key Highlights
9 years of analytics experience with deep expertise in SQL, Tableau, Power BI, and Python for automation.
Completed LeaderShift Leadership Program: trained in Prioritization & Delegation, Managing Difficult Conversations, and Providing Actionable Feedback.
Awarded Employee of the Quarter (Workplace Experience) and Spotlight Award (HR & Workplace Experience, 10/2024).
Designed and implemented a custom SQL query for FP&A, saving one full day of work per month through process automation.
Redesigned internal processes for ALAE, ensuring FP&A receives timely and accurate reporting of straight-lined lease expenses.
Developed Python scripts to detect attendance anomalies, ensuring data quality and timely stakeholder communication.
Delivered cost savings of $360K by negotiating with CoStar to bring in submarket data with geospatial files using a data extract option, avoiding higher costs associated with a direct connection.
Proven ability to mentor junior analysts, leading development initiatives and knowledge-sharing sessions.
Timeline
Senior Business Intelligence Analyst - Corporate Real Estate & Facilities
T-Mobile
06.2022 - Current
Senior Business Intelligence Analyst (Contract via TEKsystems & Indus Group)
T-Mobile
06.2020 - 05.2022
Business Intelligence Developer (Contract via TEKsystems & Indus Group)
Medtronic
12.2019 - 04.2020
Business Data Analyst (SQL, Data Reporting and Visualization)