ADIYUH DAVIS
Claymont,DE
Summary
Diligent Patient Service Representative with solid foundation in patient care coordination and administrative support. Demonstrated proficiency in managing patient inquiries and streamlining appointment scheduling processes. Proven ability to foster strong patient relationships and effectively handle diverse tasks in fast-paced environment.
Overview
26
26
years of professional experience
Work History
Patient Service Associate (Fulltime Float)
Penn Medicine Chester County Hospital
01.2024 - Current
- Responsible for arriving/departing activities of patient at any Patient Access location or department and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures
- Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise
- Issues referrals and obtains pre-authorizations for patients as required and as per protocol
- Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment (including how to collect a copay) or referral
- Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
Lead Patient Access Associate/ Emergency Department
Jefferson Einstein Hospital
01.2024 - Current
- Manages team members, ensuring compliance with company polices and procedures
- Trains and mentors patient access staff on best practices, departmental procedures, and customer service excellence to ensure high-quality patient interactions.
- Oversees the daily operations of the patient access department, ensuring efficient patient registration, appointment scheduling, and insurance verification processes.
- Completes incident reports on an as needed basis
- Providing patients with billing and payment information.
- Billing/Reports
Clerical Coordinator/Lead Patient Service Representative
Nemours DuPont Pediatrics Villanova
01.2016 - 01.2020
- Clerical Coordinator served as the point person for the Office Manager on issues related to the functions of the front office
- Served as a lead resource for associates who work in the front office (PSRs and MAs) by ensuring that any changes in workflow or processes are implemented accordingly. Provided coaching and feedback to PSRs and MA staff as needed and collaborated with the Office Manager and Physician in Charge to facilitate the day-to-day operations of the office participates in the hiring of front office staff.
- Collaborated with other Nemours departments, i.e., Billing Liaisons, Revenue Cycle Q&I, etc
- Maintained a professional front office environment, ensuring Nemours Standards of Behavior were enforced
- Served as the 'Super User' for the front desk staff
- Remote registration during 2020 covid
Patient Service Representative
Temple University Hospital
01.2012 - 01.2016
- Checked patients in and out
- Floated throughout different departments: Orthopedics,Nephrology,Radiology,Pediatrics,Dermatology etc
- Scheduled and coordinated new patient appointments
- Verified information and entered data into the system
- Responsible for incoming calls and route appropriately
- Filed and updated demographics
- Processed and arranged electronic medical records
- Pediatrics Call center
Communication (Special Assignment) Epic/EMPI Team
University of Pennsylvania
01.2010 - 01.2012
- Successfully managed the merging Enterprise Master Personal Index (EMPI) level entity-specific, and duplicate medical records
- Daily processing including duplicate management and high-level merges
- Trained on the IDX/ Navi Net System with UPHS Patient Registration Department medical terminology and excellent verbal and written skills
Medical Assistant
Larchmont Imaging and Associates
01.1999 - 01.2009
- Greeted patients and prepared them for physician, Able to deal with differing personalities on a daily basis as assistant to a medical professional and supervisor to administrative staff
- Verified patient insurance eligibility and/or collected co-payments
- Answered phones, filed patient charts and performed other administrative duties
- Scheduled patients into the IDX system
- Answered phones, filed charts, performed all administrative duties
- Daily correspondence with physicians and nursing staff
- Insurance verification
Education
High School Diploma -
Regional High School
1118 Market Street06-1997
Skills
- Patient confidentiality
- Continuous improvement
- Medical terminology
- Insurance verification
- Professionalism and etiquette
- Registration and scheduling
- Insurance verifying
- Patient registration
Timeline
Patient Service Associate (Fulltime Float)
Penn Medicine Chester County Hospital
01.2024 - Current
Lead Patient Access Associate/ Emergency Department
Jefferson Einstein Hospital
01.2024 - Current
Clerical Coordinator/Lead Patient Service Representative
Nemours DuPont Pediatrics Villanova
01.2016 - 01.2020
Patient Service Representative
Temple University Hospital
01.2012 - 01.2016
Communication (Special Assignment) Epic/EMPI Team
University of Pennsylvania
01.2010 - 01.2012
Medical Assistant
Larchmont Imaging and Associates
01.1999 - 01.2009
High School Diploma -
Regional High School
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