Adja Bineta Thiam
Bowie,MD
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably with Hoval Italia. Excelled in leveraging computer skills and Microsoft Office proficiency to enhance efficiency and foster client relationships. Demonstrated exceptional verbal communication and customer care, significantly improving client satisfaction and team collaboration.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Hoval Italia
10.2005 - 01.2012
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Service Representative
Alitalia Airlines
03.2001 - 09.2003
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Languages And Foreign Culture
University of Bergamo
BergamoHigh School Diploma -
Prince George’s County Community College
Largo - Maryland02.2020
High School Diploma -
Lycee Lamine Gueye
Dakar-Senegal06.1999
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Outlook
- Filing
- Customer and client relations
- Appointment Scheduling
- Excel spreadsheets
- Verbal Communication
Languages
French
Native or Bilingual
Italian
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
Hoval Italia
10.2005 - 01.2012
Customer Service Representative
Alitalia Airlines
03.2001 - 09.2003
No Degree - Languages And Foreign Culture
University of Bergamo
High School Diploma -
Prince George’s County Community College
High School Diploma -
Lycee Lamine Gueye
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