Compassionate med passer with a proven track record in customer service and problem-solving. Recognized for exceeding client satisfaction through effective communication and attention to detail.
Overview
9
9
years of professional experience
Work History
med passer
Attic Angel Community
MADISON
07.2022 - Current
Addressed customer requests and answered questions, enhancing overall satisfaction.
Worked with cross-functional teams to achieve goals.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Engaged customers in conversation using effective interpersonal skills to foster relationships.
Supported and guided colleagues, promoting a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
CNA
Attic Angel Community
Madison
11.2016 - Current
Delivered compassionate care to residents, enhancing comfort and safety.
Assisted with daily living activities, including bathing and dressing residents.
Monitored vital signs and promptly reported significant changes to nursing staff.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Documented patient care services by charting in designated areas.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Monitored food intake and output according to nursing staff instructions.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Collected specimens from patients for laboratory testing purposes.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.