Adjoa Darkwa
Towson,MD
Summary
Towson, Maryland Highly motivated and skilled individual who can graciously handle and resolve challenging issues while delivering the best customer service. Driven to consistently provide service to the community around me and promote a functional work environment. With over 5 years of experience as a customer Business-minded Financial Counselor known for successfully managing high-level patient accounts. Determined employee with over 3 years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations. Organized individuals multitask and liaise between patients, physicians, and insurance companies. An astute Financial Counselor offering extensive healthcare insurance knowledge and proficiency. Highly motivated Financial Advisor educates clients on investment strategies, retirement planning and financial planning. Proven track record helping clients meet financial goals through sound advice and effective portfolio management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Counselor/Clinical Administrator
Shady Grove Fertility, Walter Reed National Military Medical Center
07.2023 - Current
- Conduct thorough patient consultations to address benefits, coverage, and financial alternatives
- Execute critical components of benefit verification and prior authorization processes
- Deliver consistent financial education and support to patients, spanning the entirety of their care journey
- Serve as an educator, advocate, and liaison
- Engages in effective communication with insurance providers and pharmacies, guaranteeing the prompt dispensation of medications to patients.
- Improved client financial stability by assessing their financial situations and developing tailored plans.
- Evaluated client progress regularly, adjusting counseling strategies as needed to ensure continued success in achieving financial goals.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
- Developed strong relationships with community partners to expand available resources for clients in need of additional support.
Customer Service Representative
JCPenney
03.2020 - 07.2023
- Provided excellent quality customer service by patiently listening and communicating company policies with empathy"I always maintained a positive attitude in a fast-paced environment."
- Received a positive feedback rating of 96% based on customer satisfaction surveys
- Assisted customers with online orders, in-store orders, credit card payments, questions about local stores, etc
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Clinical Research Assistant
Loyola University Chicago
01.2019 - 05.2022
- Conducted routine monitoring and close-out of clinical sites, ensuring adherence to protocol requirements and regulatory guidelines geared towards Biotechnical clinical trials
- Maintained study files, ensuring accuracy and completeness of data collected on Case Report Forms (CRFs) and other data collection tools during phase 1 of clinical trial study
- Managed travel expenses in an economical fashion according to company travel policy
- Prepared accurate and timely trip reports, documenting findings and recommendations for corrective action.
- Supported investigators with the design and implementation of study protocols, ensuring adherence to regulations and ethical guidelines.
- Assisted in the preparation of manuscripts for publication by conducting thorough data analysis and proofreading content for clarity.
- Developed strong relationships with patients through compassionate care coordination during their participation in clinical studies.
Administrative Office Assistant
Loyola University Chicago
10.2017 - 03.2020
- Provided comprehensive administrative support to executives and staff, managing calendars, scheduling meetings, and coordinating travel arrangements, resulting in a 30% increase in productivity
- Prepared and edited various documents, including reports, presentations, and correspondence, with a accuracy rate
- Managed incoming and outgoing mail, including sorting, distributing, and processing outgoing correspondence, ensuring timely and efficient delivery
- Assisted with the preparation and coordination of company events, conferences, and meetings, resulting in a 25% improvement in event execution and attendee satisfaction.
Secretary/receptionist
Living Faith Assembly of God Church
01.2015 - 08.2017
- Responding to phone calls and setting appointments accurately to ensure a managed and spaced-out schedule
- Executed photocopying tasks, filing and data entry of church information
- Utilized software such as Outlook, Excel, PowerPoint, OneNote, and Microsoft word
- Typing: 60wpm.
Medical Assistant
Aurora Medical Clinic
01.2012 - 01.2015
- Greeted and checked in on patients and collected personal, medical, and insurance information
- Coordinated physician schedules and maintain patient flow by communicating patient arrivals or delays
- Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided; and communicated outstanding balances to insurance companies and patients.
Education
B.S - Molecular Biology
Loyola University Chicago
Bachelor of Arts - Bachelor of Business Administration
Wastern Governors University
Utah 01.2025
Skills
- Service representative and administrative assistant
- Microsoft Office/Google
- Suite, Excel, Google Sheets, and PowerPoint/Slides
- Patient Counseling
- New Hire Processes
- Human Resources Department Processes
- Medical Condition Monitoring
- Document Filing
- Patient Scheduling
- Care Plan Discussion
Languages
Additional Information
- Active DOD security clearance.
Certification
Good Clinical Practice Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Counselor/Clinical Administrator
Shady Grove Fertility, Walter Reed National Military Medical Center
07.2023 - Current
Customer Service Representative
JCPenney
03.2020 - 07.2023
Clinical Research Assistant
Loyola University Chicago
01.2019 - 05.2022
Administrative Office Assistant
Loyola University Chicago
10.2017 - 03.2020
Secretary/receptionist
Living Faith Assembly of God Church
01.2015 - 08.2017
Medical Assistant
Aurora Medical Clinic
01.2012 - 01.2015
B.S - Molecular Biology
Loyola University Chicago
Bachelor of Arts - Bachelor of Business Administration
Wastern Governors University
Good Clinical Practice Certification
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