ADJOWA OCHILL-MENSAH
Alexandria,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Bennett Home Care Agency
Woodbridge, VA
01.2022 - 02.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted in ambulation and exercise routines for clients.
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Prepared meals and snacks according to prescribed diets.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
Personal Care Assistant
Blessed Healthcare Professionals Inc
Woodbridge, VA
01.2023 - 06.2023
- Administered medication under supervision of a registered nurse or physician.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Provided emotional support to clients during difficult times.
Customer Service Team Lead
Zenith Bank Ghana Ltd , Head office Branch
Accra, Ghana
01.2013 - 06.2018
- Assisted in resolving escalated customer complaints or issues in a timely manner.
- Acted as a liaison between customers and internal teams such as IT support or product development.
- Identified trends in customer requests and developed solutions to address them proactively.
- Collaborated with other departments to ensure that customers' needs were met within established timelines.
- Managed daily operations of the team including scheduling shifts, assigning tasks.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
- Responded quickly and professionally to any incoming emails from customers seeking assistance.
- Analyzed customer feedback data to identify areas of improvement.
- Provided technical support when necessary by troubleshooting problems over the phone or online chat platforms.
- Organized team meetings to discuss new initiatives or changes in policies and procedures.
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Drafted reports summarizing weekly performance metrics of the team members.
- Coordinated training sessions for new customer service personnel.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Assisted in developing policies and procedures related to customer services operations.
Education
High School Diploma -
Hayfield Secondary
Alexandria, VA05-2010
Skills
- Patient Care
- Personal Hygiene Assistance
- ADL support
- Housekeeping
- Interpersonal Communication
- Behavioral support
- Compassionate client care
- Medication Administration
Affiliations
- Avid reader with interest in both fiction and non-fictional titles
- Love cooking and searching for new recipes online
- Sports enthusiast with keen interest in soccer and athletics
References
References available upon request.
Timeline
Personal Care Assistant
Blessed Healthcare Professionals Inc
01.2023 - 06.2023
Home Health Aide
Bennett Home Care Agency
01.2022 - 02.2024
Customer Service Team Lead
Zenith Bank Ghana Ltd , Head office Branch
01.2013 - 06.2018
High School Diploma -
Hayfield Secondary
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